Telecalling Executive

Job Overview

Rb Insurance Marketing Llp is seeking a proactive and confident Telecalling Executive to join their team in Delhi-NCR. The successful candidate will focus on both outbound and inbound calling activities, lead generation, product/service explanations, and nurturing customer relations to support company growth.

Primary Duties

• Initiate outbound calls to potential clients.
• Respond professionally to inbound customer queries.
• Provide clear explanations regarding company products and services.
• Identify and qualify prospective leads.
• Follow up with leads to complete sales or organize appointments.
• Maintain accurate and up-to-date customer information within CRM systems.
• Meet daily, weekly, and monthly call and sales targets.
• Address customer concerns or escalate complex issues as necessary.
• Build and sustain positive relations with customers.

Candidate Profile and Qualification

• Excellent verbal communication capabilities.
• Strong persuasion and negotiation skills.
• Basic computer proficiency, including MS Office and CRM usage.
• Effective listening and problem-solving aptitudes.
• Ability to work effectively under sales targets and deadlines.
• Positive mindset with a customer-first approach.
• Minimum educational qualification of 12th pass or graduation.
• Fluency in Hindi and basic English preferred.
• Open to freshers as well as candidates with up to 2 years experience in telecalling, telesales, customer support, or BPO sectors.

Additional Details

The employment is full-time with a six-day working week or as per company regulations. Salary is competitive, aligning with company standards and includes performance-linked incentives.