Principal Services Executive

About Workday

Workday is a Fortune 500 company and a major AI platform focused on helping organizations manage people, money, and agents. The company describes its culture as grounded in integrity, empathy, collaboration, and a shared drive to solve meaningful challenges. Employees are encouraged to be curious, bold, and supportive of one another while building products and experiences that help customers and teams succeed.

About the Team

In Singapore, this senior services role acts as a trusted advisor and connector across ASEAN customers, prospects, account executives, sales leaders, pre-sales, partner ecosystems, and the wider customer experience organization. The position supports adoption and consumption of Workday’s platform and innovations, and requires someone who can represent the company strongly in the market and embody Workday values.

The APAC services executive group links services and sales, supports broader go-to-market motions, and helps customers succeed in deployment projects and business outcomes. The role involves guiding account teams, shaping deployment approaches, preparing proposals and commercial documents, and helping customers and prospects move through their value-realization journey.

Role Overview

This position is responsible for planning, managing, and executing global services priorities and go-to-market activity in India for the Global Services organization, while also contributing across APAC. The successful candidate will use a background in consulting sales, delivery management, and project execution to advise prospects on roadmap planning, transformation, change management, staffing, timing, and cost considerations.

The role requires strong selling skills for Workday SaaS solutions and deployment methodology, close collaboration with service partners, and the ability to work in complex, cross-functional sales environments. The ideal candidate will be comfortable with customers, partners, and internal teams, and will help drive services revenue, customer success, and project readiness.

Responsibilities

• Evaluate the market landscape and prospect needs to position Workday’s global services methodology and packaged service offerings effectively.
• Partner with account executives, pre-sales specialists, value engineers, managing partners, partner managers, and customer success managers to define services strategy for existing accounts and new-logo opportunities in India.
• Lead consultative selling efforts and run services discovery conversations that show the relevance and business impact of Workday’s customer experience offerings.
• Support business development by qualifying opportunities, shaping transformation strategies, and contributing to RFPs, RFIs, tenders, proposals, commercials, and high-level implementation plans.
• Build productive relationships with Workday service partners.
• Work with project directors, engagement managers, customers, and partners to review engagement health and coordinate the right support from services and broader customer experience teams.
• Manage the pipeline effectively and prioritize opportunities with discipline.
• Assess training needs for prospects and customers.
• Keep prospect, pipeline, and service forecast information accurate and up to date.
• Negotiate and close professional services agreements, statements of work, and related contractual documents.
• Support services-related activities and events.
• Respond to RFIs, RFPs, and RFQs.

Requirements

• At least 12 years of experience in professional services, customer success, consulting sales, ERP/HCM/financial transformation, or SaaS services roles.
• Strong knowledge of AI, enterprise automation, Workday, SAP, Oracle, SuccessFactors, or similar SaaS ecosystems.
• Experience working on enterprise transformation programs across ASEAN, particularly in BFSI, IT/ITeS, retail, manufacturing, healthcare, GCCs, or similar fast-growing digital businesses.
• Proven ability to influence large transformation deals spanning multiple clouds and multiple business areas.
• Working understanding of enterprise AI, automation, integration approaches, and modern deployment patterns.
• Willingness to travel about 20% within ASEAN.
• Bachelor’s degree is required; MBA or equivalent professional credentials are preferred.
• Demonstrated ability to manage complex services sales cycles end to end, with a record of achieving service revenue and profitability goals preferred.
• Consulting and project delivery experience is preferred.
• Strong familiarity with vendors, products, and services in enterprise SaaS, AI, automation, and ERP application areas, including finance and HCM.
• Strong presentation skills and comfort working in a fast-moving, complex product-and-services sales environment.

Additional Information

Workday follows a flexible work approach that blends in-person collaboration with remote work. The model typically involves spending at least 50% of each quarter in the office or in the field with customers, prospects, and partners, depending on the role. Remote home-office roles may also meet in offices for key moments when needed.

The company states that it is committed to an accessible and inclusive hiring process. Candidates who need help or accommodations can contact accommodations@workday.com.

Workday also notes that employee referrals may be available through existing Workday connections. The company emphasizes candidate privacy and warns applicants to avoid non-Workday websites or requests for fees, consulting charges, or coaching charges related to applying.

About the Job Context

The role is based in Singapore and involves work across ASEAN and India. It sits at the intersection of services, sales, customer success, partner management, and delivery support, with a focus on helping customers realize value from Workday’s platform and associated services.

This position is designed for a seasoned professional who can combine strategic advisory, consultative selling, and cross-functional coordination in a high-complexity enterprise environment.