ఉద్యోగ వివరణ

About the Role

The Aspira Customer Service Center operates 24/7 to provide inbound and outbound support related to inquiries, bookings, and purchases while ensuring compliance with company and contractual standards. We are looking for a part-time Customer Service Representative based in Canada to join our remote team.

Key Responsibilities

Handle inbound and outbound customer calls professionally to resolve queries or issues clearly and efficiently.
Assist customers with reservations, permits, ticketing, and other service requests by following standardized procedures.
Redirect customers to appropriate departments when necessary.
Escalate complex or unresolved issues to management for further assistance.
Maintain accurate records of customer interactions according to company guidelines.
Update customer profiles and system information carefully and correctly.
Achieve personal performance metrics and contribute towards department goals for outstanding customer service.
Follow all company policies, processes, and performance expectations.
Complete required training and coaching within deadlines.
Communicate effectively with team members and leadership during shifts to ensure smooth work transitions.
Promote a positive team atmosphere by delivering high-quality service and supporting departmental objectives.
Perform additional duties as assigned to aid contact center operations.
Maintain a flexible schedule including availability during evenings and weekends.

Qualifications and Skills

Excellent customer service skills with a composed and professional approach.
Strong listening ability, empathy, and responsiveness to customer needs.
Ability to build friendly, professional rapport with customers.
Skilled in following scripts and documenting service interactions accurately.
A sense of personal responsibility and dedication to delivering exceptional service.
Effective verbal and written communication skills with attention to detail.
Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
Typing speed of at least 50 words per minute and competence in using telecommunication, chat, and SMS tools.
Familiarity with contact center platforms like Amazon Connect or Verint is a plus.
General internet literacy and ability to use various online applications.

Experience and Education

High school diploma or equivalent required.
At least 1 year of experience working in an inbound contact center environment.
Minimum 2 years in a customer-facing role within service industry.

Physical Requirements

Must have good close vision to read and analyze computer data.
Ability to effectively communicate via phone, in person, and through digital mediums.
Manual dexterity for operating phones, keyboards, mouse, and office equipment.
Ability to perform repetitive tasks such as typing and writing regularly.
Occasional lifting or carrying of office supplies up to 10 pounds.
Primarily sedentary work requiring prolonged sitting and computer use with the ability to maintain posture and move around during breaks.

Part-Time Remote Customer Service Representative (Canada)