Part-Time Remote Customer Service Representative (Canada)

About the Role

The Aspira Customer Service Center operates 24/7 to provide inbound and outbound support related to inquiries, bookings, and purchases while ensuring compliance with company and contractual standards. We are looking for a part-time Customer Service Representative based in Canada to join our remote team.

Key Responsibilities

• Handle inbound and outbound customer calls professionally to resolve queries or issues clearly and efficiently.
• Assist customers with reservations, permits, ticketing, and other service requests by following standardized procedures.
• Redirect customers to appropriate departments when necessary.
• Escalate complex or unresolved issues to management for further assistance.
• Maintain accurate records of customer interactions according to company guidelines.
• Update customer profiles and system information carefully and correctly.
• Achieve personal performance metrics and contribute towards department goals for outstanding customer service.
• Follow all company policies, processes, and performance expectations.
• Complete required training and coaching within deadlines.
• Communicate effectively with team members and leadership during shifts to ensure smooth work transitions.
• Promote a positive team atmosphere by delivering high-quality service and supporting departmental objectives.
• Perform additional duties as assigned to aid contact center operations.
• Maintain a flexible schedule including availability during evenings and weekends.

Qualifications and Skills

• Excellent customer service skills with a composed and professional approach.
• Strong listening ability, empathy, and responsiveness to customer needs.
• Ability to build friendly, professional rapport with customers.
• Skilled in following scripts and documenting service interactions accurately.
• A sense of personal responsibility and dedication to delivering exceptional service.
• Effective verbal and written communication skills with attention to detail.
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Typing speed of at least 50 words per minute and competence in using telecommunication, chat, and SMS tools.
• Familiarity with contact center platforms like Amazon Connect or Verint is a plus.
• General internet literacy and ability to use various online applications.

Experience and Education

• High school diploma or equivalent required.
• At least 1 year of experience working in an inbound contact center environment.
• Minimum 2 years in a customer-facing role within service industry.

Physical Requirements

• Must have good close vision to read and analyze computer data.
• Ability to effectively communicate via phone, in person, and through digital mediums.
• Manual dexterity for operating phones, keyboards, mouse, and office equipment.
• Ability to perform repetitive tasks such as typing and writing regularly.
• Occasional lifting or carrying of office supplies up to 10 pounds.
• Primarily sedentary work requiring prolonged sitting and computer use with the ability to maintain posture and move around during breaks.