Live Chat Representative

About the Role

Power To Fly is recruiting a compassionate and dedicated Live Chat Representative to join our team in New York. The company champions diversity and inclusion within the workforce, especially advocating for women in technology. In this position, you will be the initial point of contact for our diverse users, including job seekers and partner firms, ensuring a smooth and exceptional platform experience. Your work will directly support our mission to build inclusive workplaces and empower underrepresented talent.

Key Responsibilities

• Respond to user inquiries via live chat promptly and professionally.
• Deliver accurate information about Power To Fly’s offerings, such as job placement, training, and networking services.
• Assist users in navigating the platform and resolve technical difficulties efficiently.
• Represent the company's commitment to diversity and inclusion during every interaction.
• Escalate complex issues to specialized teams while managing cases until resolved.
• Keep detailed documentation of user conversations and feedback to help improve services continuously.
• Work collaboratively with colleagues to exchange knowledge enhancing customer support quality.
• Stay updated on platform changes and company news to inform users appropriately.

Required Qualifications

• Experience in a customer service role, preferably with live chat or online communication.
• Exceptional written English skills, including grammar, spelling, and punctuation.
• Ability to handle multiple chats simultaneously without compromising quality.
• Strong empathy and interpersonal skills to engage a diverse audience effectively.
• Problem-solving aptitude and capacity to think critically and act promptly.
• Comfortable using various digital communication tools and eager to learn new software.
• Committed to and knowledgeable about diversity, equity, and inclusion principles.
• Background in technology or recruitment sectors is advantageous.

Compensation and Benefits

• Competitive hourly pay ranging from $29 to $39.
• Work in a mission-driven, innovative organization transforming the industry.
• Engage in a supportive team culture focused on professional development.
• Contribute actively to a company environment that prioritizes diversity and inclusivity.