IT Support Analyst - Asset Management, Employee On-Boarding & Invoice Processing (L1+)

Role Overview

The IT Support Analyst (L1+) specializing in Asset Management, On-Boarding, and Invoice Processing plays a critical role in managing day-to-day IT operations related to asset lifecycle, supporting new employee integration, and handling vendor invoice workflows. This position requires an experienced professional capable of managing entire subprocesses independently, resolving exceptions proactively, and collaborating effectively with internal teams to enhance operational accuracy and efficiency.

Primary Responsibilities

• Maintain an accurate and updated IT asset inventory including all hardware and software components.
• Administer IT asset requests encompassing issuance, transfers, and returns following established Standard Operating Procedures (SOPs).
• Facilitate the full cycle of IT aspects in the new hire on-boarding procedure including device allocation, account setup, software installation, and access provision.
• Liaise with HR and hiring managers to coordinate on-boarding schedules and ensure timely delivery of IT equipment.
• Audit vendor invoices against purchase orders, delivery proofs, and service agreements, flagging discrepancies for managerial review while maintaining invoice tracking documentation.
• Conduct regular physical audits of IT assets at the Gurgaon office premises.
• Raise and track procurement requests while working closely with the procurement team to guarantee punctual delivery of IT resources.
• Support the off-boarding process by ensuring asset recovery, data sanitization, and system retirement.
• Prepare detailed reports and dashboards reflecting asset utilization rates, on-boarding turnaround times, and invoice processing statuses.
• Manage user inquiries related to assets, on-boarding, or invoice statuses through IT Service Management (ITSM) tools.
• Follow up diligently with vendors and internal stakeholders to close pending tasks promptly.

Required Skills and Qualifications

• Three to five years' background in IT asset management, IT operations, or IT service desk environments.
• Experience working with IT asset management tools or IT Service Management platforms such as ServiceNow or ManageEngine.
• Basic knowledge of IT hardware components, software licensing procedures, and procurement workflows.
• Strong proficiency in MS Excel or Google Sheets, with capabilities in using functions such as VLOOKUP, pivot tables, and accurate data entry.
• Effective communication and interpersonal skills to coordinate with multiple teams.
• High attention to detail combined with meticulous documentation and record maintenance skills.
• Accuracy in managing tasks related to invoice tracking and reconciliation.
• Self-driven and capable of working with minimal supervision.

Preferred Qualifications

• Familiarity with ERP systems like SAP, Oracle, or Microsoft Dynamics for purchase order and invoice management.
• Experience within on-boarding operations in medium to large enterprise setups.
• Knowledge of IT policies, compliance, and regulatory requirements.
• Exposure to using barcode scanners or RFID technology for physical asset tracking.

Eligibility and Education

The role is open to candidates holding any graduate degree.