HR Advisor

Overview

This is a remote contractual position lasting 12 months, offering an hourly pay range of $40 to $43. The role involves providing expert HR advice and support to employees, emphasizing outstanding customer service throughout all levels.

Key Responsibilities

• Offer comprehensive HR guidance and education to employees across various levels, centering on superior customer service delivery.
• Handle a significant volume of employee inquiries and support tickets efficiently.
• Deliver personalized support using multiple communication channels including chat, phone, and casework.
• Utilize research-based methodologies to swiftly access information on company policies and employee programs.
• Coach and assist employees in utilizing internal HR tools and resources to encourage self-service.
• Collaborate with Centers of Excellence (COEs) and engage cross-functionally on complex issues.
• Perform regular audits to maintain data integrity within HR systems and update relevant data.
• Ensure accuracy and compliance of all transactions with Sarbanes-Oxley (SOX) and internal control standards.
• Proactively seek ways to improve and streamline HR processes.
• Monitor and meet personal Service Level Agreements regarding response times and task turnaround.
• Provide support for the Contingent Workforce Program, including Tier 1 inquiries and processing activities.
• Manage and oversee the Critical Systems Access Background Check process.
• Apply comprehensive knowledge of HR systems to make informed risk mitigation decisions.

Required Skills and Qualifications

• Minimum of 2 years’ experience in an HR operations role with strong domain knowledge.
• At least 2-3 years of practical experience using Workday platform.
• Experienced in completing Enterprise Interface Builders (EIBs) within Workday.
• Proficient in generating and managing reports through Workday.
• Capable of adhering to established processes and documenting new workflows effectively.
• Proactive approach to project management ensuring timely task completion.
• Outstanding customer service aptitude paired with a focus on continuous process improvement.
• Strong analytical capability for addressing complex issues, with attention to detail and process optimization.
• Experienced conducting root cause analysis for HR processes and related technologies, identifying patterns, issues, and solutions.
• Skilled in building partnerships with multiple HR colleagues and stakeholders globally.
• Competent in leveraging data-driven insights to recommend business process enhancements and system improvements.

Preferred Experience and Attributes

• Bachelor’s degree (BA/BS) preferred.
• Experience using ServiceNow platform is an advantage.
• Intermediate proficiency with Microsoft Office and G Suite applications.
• Background in an HR Shared Services or HR Operations environment helpful.
• Industry experience in technology or finance sectors preferred.
• Desirable personality traits include being data-driven and possessing an easy-going work style.