Hotel Porter

Company Overview

The Accor Group stands as a leader in responsible hospitality, encompassing over 45 distinctive brands, 5,600 hotels, and 10,000 restaurants in 110 countries. Each brand offers a unique character, fostering an environment where employees can truly express themselves. The group shares a unified mission: to innovate continuously and challenge conventions.

Joining Pullman Auckland means becoming a Heartist®, a title reflecting our belief that hospitality is truly a work of heart. Our team nurtures a supportive atmosphere where individuals can grow professionally, explore diverse hospitality roles, and pursue career paths locally or globally.

Pullman Auckland redefines familiar experiences by blending innovative work and event spaces with a lively social ambiance tailored for business travelers, leisure guests, and locals alike. Our service philosophy, "Progress Together, Anytime, Anywhere," inspires us to prioritize collective advancement by creating meaningful connections and impactful experiences.

Role Description

As the Welcome Porter, you will personify Pullman’s progressive principles through your appearance, attitude, and enthusiasm. You will be the embodiment of hospitality in the lobby, greeting guests warmly and engagingly to showcase our commitment to progress. Your insights and diverse experiences will enhance the guest journey, making you a trusted source of knowledge about the brand, hotel, and city.

Your interactions will foster genuine connections, establishing you as a familiar and inspiring presence both to guests and fellow Heartists®.

Key Responsibilities

• Greet all guests and visitors with genuine warmth, fostering a welcoming and friendly environment.
• Maintain visibility and accessibility within the lobby, ensuring guests can easily identify you for assistance.
• Manage the transfer, storage, and handling of guest luggage and belongings efficiently.
• Provide parking services by guiding and retrieving guest vehicles upon request.

Qualifications and Requirements

• Possession of a valid New Zealand Driver License is mandatory.
• Flexibility to work rotating shifts across 7 days, including weekends, public holidays, mornings, and evenings.
• A strong passion for delivering exceptional service to guests.
• Impeccable grooming standards and excellent communication skills.
• Capability to thrive in a fast-paced working environment.
• Physical fitness required to safely lift weights up to 30 kg.
• Legal eligibility to work in New Zealand.

Additional Information

Why Choose Pullman Auckland?

Our culture centers on serving authentically, hiring for personality, and training for skills. We value individuals whose character aligns with our brand’s progressive, inclusive, optimistic nature and vibrant spirit.

• We seek opportunities for growth and innovation.
• We foster meaningful connections.
• We commit to making positive impacts on our community and environment.

We provide a broad range of benefits to reward employee dedication, including:

• Discount privileges on hotel stays, dining, and spa services worldwide via our loyalty program.
• Complimentary daily meals for staff.
• Continuous recognition and rewards initiatives.
• Prospects for professional growth and global career development within Accor.

Our Diversity & Inclusion Commitment

We strive to be an inclusive employer, dedicated to attracting, hiring, and advancing talent representing diverse backgrounds.