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Help Desk Executive

Avantika Pridewalls

Hyderabad, Telangana, India · పూర్తి సమయం

దరఖాస్తు చేసుకునే వారిలో మొదటి వ్యక్తిగా ఉండండి

అనుభవం: ఏదైనా
జీతం: INR 20,000 – INR 25,000 / month
ఖాళీలు: 1
పోస్ట్ చేయబడింది: 8 గంటల క్రితం

పని విధానం: కార్యాలయంలో
పునఃప్రారంభం: దరఖాస్తు చేసుకోవాలి

మీరు ఎక్కడ పని చేస్తారు

ఉద్యోగ వివరణ

Role overview

Avantika Pridewalls is hiring a Help Desk Executive for facility management support in Hyderabad. The position focuses on handling service requests, coordinating maintenance teams, and keeping customers informed until issues are resolved.

Key responsibilities

Register incoming service requests and complaints accurately.
Generate work orders and route them to the appropriate maintenance teams.
Monitor complaint progress and make sure closures happen within SLA timelines.
Liaise with housekeeping, electrical, HVAC, plumbing, and security teams as needed.
Keep customers informed about the current status of their complaints.
Maintain help desk logs and compile daily and monthly reports.
Refer unresolved matters to the Facility Manager for further action.
Support service quality and a positive customer experience.

Additional information

Experience with MyGate application operations is part of the role context.

Compensation

The role offers a monthly stipend/salary of INR 20,000 to INR 25,000.

నైపుణ్యాలు

నివేదిక తయారీ రికార్డుల నిర్వహణ కస్టమర్ కమ్యూనికేషన్ జట్టు సమన్వయం Issue escalation Facility Management SLA tracking Complaint management Help Desk Operations Work Order Coordination