Front Desk Agent

About the Role

The Front Desk Agent position at The Ritz-Carlton Hotel Company in Saudi Arabia involves acting as the initial point of contact for guests. The role includes managing all aspects of guest check-in and check-out processes, handling various payment methods, and resolving billing discrepancies. Additionally, the agent fields guest communications, coordinates with housekeeping about room availability, and assists with parking and guest directions.

Responsibilities

• Confirm guest reservations, assign rooms, and issue activated room keys upon check-in.
• Process payments including room charges, cash, checks, debit, and credit cards.
• Handle guest check-outs, addressing any disputes or late charges effectively.
• Respond to guest calls, messages, and requests promptly and courteously.
• Coordinate with housekeeping to monitor room readiness for arriving guests.
• Provide information about parking policies and dispatch bell or valet staff when necessary.
• Offer guests details about the property and local attractions.
• Generate daily arrival and departure reports, noting special requests and verifying report accuracy.
• Complete cashiering and closing reports accurately within company systems.
• Manage cash transactions including cashing of personal and traveler’s checks, reconciling cash at shift start and end, and securing receipts according to accounting standards.
• Adhere strictly to company safety and security protocols, reporting any issues to management.
• Maintain professional appearance and preserve confidentiality of sensitive information.
• Welcome guests warmly, anticipate their needs, assist those with disabilities, and express genuine appreciation upon departure.
• Communicate professionally in person and via telephone following etiquette standards.
• Build and sustain positive working relationships with colleagues.
• Meet quality assurance standards consistently.
• Physically capable of standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without aid.
• Perform additional duties as assigned by supervisors.

Qualifications and Experience

• Minimum education requirement: High school diploma or GED equivalent.
• No prior related work or supervisory experience necessary.
• No licenses or certifications required.

Additional Information

Job Number: 26090969

Category: Rooms & Guest Services Operations

Location: 8491 Secondary 3110 AMAALA, An Nu'aylah, Saudi Arabia, Postal Code 48511

Schedule: Full Time

Position Type: Non-Management

The company is committed to equal opportunity employment, fostering an inclusive culture that values diverse backgrounds. The work environment emphasizes The Ritz-Carlton's renowned "Gold Standards" of luxury hospitality service, including employee pledges and service values designed to cultivate an exceptional guest experience and rewarding team environment.

Joining The Ritz-Carlton means becoming part of a prestigious global brand portfolio under Marriott International that offers a supportive platform for personal and professional growth.