Front Desk Agent

Overview

This position involves managing front desk operations at St. Christopher's Hotel, situated in Channel-Port aux Basques, Newfoundland and Labrador. Candidates will be required to perform duties exclusively on-site, as remote work is not permitted.

Languages and Education

Applicants must be proficient in English and possess a secondary (high) school graduation certificate or have equivalent experience.

Experience and Training

Previous experience is not mandatory as training will be provided upon hiring.

Work Setting

The role is based in a hotel, motel, or resort environment.

Primary Responsibilities

• Welcome and register incoming guests, assigning rooms accordingly.
• Manage group arrivals and departures smoothly.
• Handle room reservations including taking, canceling, and modifying bookings.
• Offer detailed information about hotel amenities and services.
• Provide guests with insights on local attractions and points of interest.
• Conduct foreign currency exchange operations.
• Manage guest check-outs by calculating charges and processing payments.
• Ensure cash balances are accurate and complete related financial reports and forms.
• Maintain up-to-date records of room vacancies, reservations, and assignments.
• Adhere strictly to safety and emergency protocols.
• Perform clerical tasks such as faxing, filing, and photocopying.
• Answer and transfer telephone calls, taking messages as necessary.
• Assist guests with special requirements or needs.
• Make wakeup call arrangements for customers as requested.
• Deliver exemplary customer service at all times.

Technical Skills and Knowledge

• Experience or familiarity with multi-line telephone switchboards.
• Competence in using computerized bookkeeping systems.
• Basic internet navigation skills.

Additional Information

Security and Safety

• Applicants must be bondable and undergo a criminal record check.

Transportation

• Possession of personal transportation is required.

Work Conditions and Physical Demands

• Work occurs in a fast-paced environment.
• Prolonged periods of standing are expected.
• Must be able to work effectively under pressure.

Personal Attributes

• Dependability and reliability are critical.
• Strong interpersonal communication skills.
• Excellent verbal and written communication skills.
• Flexibility and organization are necessary.
• Ability to function well within a team environment.