E-Commerce Executive

Overview

We are seeking a diligent E-Commerce Executive to efficiently manage the end-to-end order process, ensuring timely delivery and customer satisfaction. The role involves close coordination across teams and consistent follow-ups to maintain operational flow.

Work Schedule

The work hours are from 10:00 AM to 6:30 PM, Monday through Saturday.

Key Duties and Responsibilities

• Oversee customer orders starting from confirmation through to dispatch.
• Liaise with clients to provide updates on order status, artwork approvals, and delivery schedules.
• Engage with internal departments to guarantee order completion and on-time shipping.
• Track production timelines and ensure deadlines are adhered to.
• Confirm accuracy of order details, design elements, and specifications prior to production.
• Collaborate with production, design, and shipping teams to maintain seamless operations.
• Address customer inquiries promptly and keep them informed.
• Keep comprehensive records of orders and ensure task completion within set timelines.