Digital Engagement Champion

About Whakatāne District Council

At Whakatāne District Council, our team is passionate about working for the benefit of others, cherishing the blend of effort and enjoyment in our roles. We are committed to continuous learning and collaboration, believing we are stronger together. This community-focused environment is one you will come to appreciate deeply.

Role Overview

As a Digital Engagement Champion, you will be instrumental in assisting our community to develop digital confidence and independence amid an increasingly online world. Your responsibilities include facilitating digital learning, offering personalized technology assistance, promoting digital resources, equipping Library staff with enhanced digital skills, and helping overcome barriers to information access.

This part-time position requires 32 hours per week onsite, offering diverse daily tasks. You will collaborate with team members to implement digital inclusion efforts, foster lifelong learning, and maintain a welcoming library space that empowers all visitors to learn, connect, and flourish.

Your Profile

You are a personable individual who delights in helping others succeed and embraces new challenges. You possess excellent customer service abilities alongside solid digital literacy and a practical, solution-oriented mindset.

Qualifications and Experience

• Exceptional customer service skills paired with a sincere enthusiasm for aiding individuals from varied backgrounds.
• Comfort with digital technology and a fast learner of new tools, platforms, and systems.
• Patience and empathy tailored to supporting diverse learners.
• Strong problem-solving capabilities and initiative to devise pragmatic solutions when faced with obstacles.
• Experience in delivering educational sessions, customer assistance, or enabling skill and confidence building.
• A passion for fostering community wellbeing, digital inclusion, and ongoing education.

While backgrounds in libraries, education, community services, customer service, or technical support are advantageous, we most value curiosity, motivation, tech-savviness, and dedication to community impact.

Our Values

• Continuous learning and development – Toitū te Taumata
• Passion and pride – Toitū te Mauri Ora
• Unified teamwork – Toitū te Mahi Tahi
• People-centered focus – Toitū te Tangata
• Environmental stewardship – Toitū te Taiao

Application Process

If you are inspired to engage, connect, and contribute positively to our community, please submit your CV and a cover letter explaining your enthusiasm for the role. Applications close on 23 August 2026. For further queries, contact the Manager Library Experience at 07 306 0509.