Customer Success Specialist
Remote · పూర్తి సమయం
దరఖాస్తు చేసుకునే వారిలో మొదటి వ్యక్తిగా ఉండండి
- అనుభవం
- 2+ సంవత్సరాలు
- జీతం
- —
- ఖాళీలు
- 1
- పోస్ట్ చేయబడింది
- 2 వారాల క్రితం
- పని విధానం
- ఇంటి నుండి పని
- అర్హత
- Professionals with experience supporting public-sector or community-focused organizations, especially those who enjoy customer-facing work, relationship building, and helping local governments succeed.
- పునఃప్రారంభం
- దరఖాస్తు చేసుకోవాలి
ఉద్యోగ వివరణ
About the Opportunity
The hiring company is a fast-growing GovTech organization that creates software and data platforms for local economic development. Its tools help economic development teams better manage, support, and showcase local businesses. The business has become a reliable technology partner for communities and has expanded quickly across North America.
The organization is part of a wider group of leading software and IT-enabled companies serving the public sector. Together, these businesses help government bodies simplify administrative work, improve efficiency, and strengthen civic participation through practical, easy-to-use technology.
About the Role
This is a fully remote Customer Success Specialist position supporting a growing customer base of cities, counties, and economic development organizations. The role involves working directly with government and community stakeholders to help them get the most from the platform, from onboarding and support through to educational resources and webinars that drive long-term success.
Key Responsibilities
- Lead new city, county, and EDO customers through onboarding so they can start using the platform smoothly and confidently.
- Serve as a reliable first point of contact for customer questions and routine support needs.
- Create and update help articles, guides, and other self-service materials for users.
- Organize and deliver webinars that teach and support government and community users.
- Work with internal teams to share customer insights and help improve the overall user experience.
- Support partner communities in building lasting success with the platform.
Required Qualifications & Attributes
- Experience working with or alongside public-sector organizations such as cities, counties, EDOs, or related community development groups.
- At least 2 years of experience in Customer Success, Account Management, or another customer-facing support function, preferably with public-sector or mission-driven clients.
- Ability to build trusted relationships with government staff and community stakeholders.
- Strong organizational habits, quick responsiveness, and a proactive approach to solving issues early.
- Capability to advise customers on how to use the software effectively and apply best practices.
- Strong motivation to support local governments and contribute to economic growth.
- Excellent communication skills for both one-to-one support and group presentations such as webinars.
- Comfort working independently in a remote setup across distributed teams and time zones.
What Will Help You Stand Out
- Hands-on experience with CRM systems, data platforms, or SaaS products.
- Understanding of how cities, counties, or economic development organizations function.
Additional Information
This opportunity is ideal for someone who enjoys helping others succeed, values relationship-building, and wants to contribute meaningfully to community impact.