Customer Success Manager
Remote · పూర్తి సమయం
దరఖాస్తు చేసుకునే వారిలో మొదటి వ్యక్తిగా ఉండండి
- అనుభవం
- 3–5 సంవత్సరాలు
- జీతం
- —
- ఖాళీలు
- 1
- పోస్ట్ చేయబడింది
- 1 రోజు క్రితం
- పని విధానం
- ఇంటి నుండి పని
- విద్య
- బ్యాచిలర్ డిగ్రీ
- పునఃప్రారంభం
- దరఖాస్తు చేసుకోవాలి
ఉద్యోగ వివరణ
About OpenLoop
OpenLoop was founded by CEO Dr. Jon Lensing and COO Christian Williams, aiming to deliver accessible care through telehealth support solutions. Their services facilitate effective virtual care delivery across numerous specialties throughout all 50 states.
Role Overview
We are seeking a Customer Success Manager to join OpenLoop's team remotely. This role involves supporting the Customer Success team by managing onboarding, client education, and ongoing account support through established procedures that ensure clients receive excellent service.
Key Responsibilities
- Serve as the primary daily contact for designated clients, providing timely responses and fostering positive experiences.
- Implement onboarding and setup workflows collaboratively with internal teams following predefined processes and schedules.
- Conduct standardized client training sessions using existing instructional materials and protocols.
- Monitor client engagement and activities, raising any issues or risks to leadership promptly.
- Troubleshoot client problems by following outlined steps and coordinating with internal teams to resolve issues.
- Accurately document client interactions and updates within CRM and internal platforms.
- Maintain ongoing communications with clients through check-ins, updates, and follow-ups according to team direction.
- Develop comprehensive knowledge of OpenLoop’s offerings to better support and inform clients.
- Collaborate across departments to guarantee smooth client workflow operations.
- Relay client feedback and recurring concerns to Customer Success leadership for continuous service improvement.
- Participate in team projects and complete assigned tasks to help meet Customer Success goals.
- Perform any other related duties as required.
Candidate Profile
- Bachelor’s degree in Business, Communications, or a related discipline, or equivalent experience.
- Between three to five years of experience in customer success, account management, onboarding, or similar client-focused roles.
- Excellent verbal and written communication skills with the ability to explain information clearly and adhere to structured workflows.
- Highly organized with attention to detail and capable of handling multiple responsibilities with supervision.
- Comfortable operating within established procedures using designated tools and systems.
- Analytical problem-solving skills and proper escalation practices for issues.
- Familiarity with CRM platforms or customer success software is preferred.
- A quick learner who is adaptable, coachable, and thrives in a dynamic environment.
Benefits
- Medical, Dental, and Vision insurance plans.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
- Flexible paid time off.
- 401(k) plan with company matching contributions.
- Additional benefits include Life Insurance, Pet Insurance, and more.
Organizational Culture
OpenLoop fosters a flat organizational hierarchy encouraging idea sharing and initiative. The company values autonomy, competence, and belonging to support and empower employees to excel in their work.