Customer Service Representative

About The Role

We are seeking a Customer Service Representative to join the team located at Millennium Park, Ballycoolin, Dublin 11. This position operates Monday through Friday within a reputable waste management company, Panda. The role plays a crucial part in delivering excellent customer service to both residential and commercial clients by managing inquiries, resolving concerns, and providing precise information regarding services.

Responsibilities

• Respond promptly and professionally to incoming calls, directing customers to appropriate departments as necessary.
• Communicate courteously and effectively with a variety of customers via phone and internal systems.
• Deliver accurate details about services and customer accounts.
• Efficiently manage customer queries, requests, and complaints to ensure customer satisfaction.
• Collaborate with internal teams to resolve customer issues promptly.
• Accurately process customer requests using company systems.
• Conduct outbound follow-up calls related to complaints and service matters.
• Maintain detailed and precise records of all customer communications.
• Adapt to support team needs in a fast-paced environment, contributing positively to team culture.

Candidate Profile

• Demonstrates a quick learning ability with a positive mindset.
• Confident in verbal communication with customers over the phone.
• Exhibits professionalism, friendliness, and empathy in interactions.
• Committed to providing high-quality customer service and maintaining focus on customer needs.
• Maintains composure and organization under busy conditions.
• Proficient and comfortable with computer systems and learning new procedures.
• Pays close attention to detail ensuring accuracy.
• Strong verbal and written communication skills.
• Skilled in managing and prioritizing multiple tasks effectively.
• Flexible team player willing to assist across different areas.
• Supports a collaborative and friendly work atmosphere.

Benefits And Work Conditions

• Competitive salary package.
• Regular Monday to Friday work schedule.
• Paid breaks during shifts.
• Entitlement to annual leave.
• Comprehensive training provided on joining.
• Working within a supportive and inclusive team environment.
• Opportunities for career advancement within the organization.

About The Company

Panda is a leading resource recovery enterprise with over 30 years of experience, employing nearly 3,000 people across multiple divisions. The company focuses on innovative, safe, and sustainable waste management solutions, striving to reuse and recycle materials to reduce environmental impact. Panda values its team members, promoting a culture of well-being, continuous development, and collective success. The organization stands for integrity, accountability, and teamwork, aiming to make positive community and environmental impacts. It is also dedicated to maintaining a diverse and inclusive workforce reflecting the communities it serves.