Customer Care Executive

About the Role

We are seeking a dedicated Customer Care Executive to join our team on a full-time basis in Delhi-NCR. This position is suitable for freshers and professionals with up to 2 years of experience. The role focuses on managing customer interactions across various communication channels and ensuring excellent customer service.

Key Responsibilities

• Address and respond to customer inquiries through telephone calls, chats, emails, and social media platforms.
• Effectively resolve customer complaints and provide support regarding orders and products.
• Keep accurate records of customer interactions and perform follow-ups to ensure satisfaction.
• Collaborate with other departments to expedite resolution of customer issues.
• Deliver outstanding customer service that enhances customer experience.

Qualifications and Skills

• Proficient communication skills, preferably in both Hindi and English.
• Basic computer literacy to handle daily tasks and correspondence.
• Strong problem-solving capabilities coupled with a customer-oriented attitude.
• Minimum education of 12th grade; graduates are preferred.

Compensation

Monthly salary ranges from ₹15,000 to ₹16,000 based on experience.