Account Manager, Pharmacy Partnerships

Role Summary

The Account Manager will oversee a range of partner accounts within healthcare and residential sectors, acting as the main contact to maintain strong relationships, ensure uninterrupted service, and drive business growth.

Responsibilities

• Develop and nurture robust relationships with partner organizations.
• Conduct frequent outreach via onsite visits and remote communications.
• Quickly address and resolve issues related to service delivery, operations, and billing.
• Collaborate closely with pharmacy, billing, operations, and business development teams to facilitate onboarding, retain clients, and foster account expansion.
• Track account performance and activities to identify opportunities for growth.
• Coordinate cross-functionally and provide education to clients for improved service engagement.
• Engage in proactive problem-solving to ensure a customer-focused service experience.

Qualifications

• A minimum of four years experience in healthcare operations support and account management.
• Proven skills in client relationship building and maintaining organizational excellence.
• Willingness and ability to travel up to 75% as part of account engagement activities.
• Preferred background includes experience with community healthcare accounts and knowledge of pharmacy licensing requirements.

Success Metrics

• Achievement of account retention and sustainable growth.
• Effective resolution of client issues with timely responses.
• High client satisfaction demonstrated through ongoing partnerships.