- 경험
- 4년 이상
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 12시간 전
- 작업 모드
- 재택근무
- 재개하다
- 신청 시 필수 사항
직무 설명
Role Summary
The Account Manager will oversee a range of partner accounts within healthcare and residential sectors, acting as the main contact to maintain strong relationships, ensure uninterrupted service, and drive business growth.
Responsibilities
- Develop and nurture robust relationships with partner organizations.
- Conduct frequent outreach via onsite visits and remote communications.
- Quickly address and resolve issues related to service delivery, operations, and billing.
- Collaborate closely with pharmacy, billing, operations, and business development teams to facilitate onboarding, retain clients, and foster account expansion.
- Track account performance and activities to identify opportunities for growth.
- Coordinate cross-functionally and provide education to clients for improved service engagement.
- Engage in proactive problem-solving to ensure a customer-focused service experience.
Qualifications
- A minimum of four years experience in healthcare operations support and account management.
- Proven skills in client relationship building and maintaining organizational excellence.
- Willingness and ability to travel up to 75% as part of account engagement activities.
- Preferred background includes experience with community healthcare accounts and knowledge of pharmacy licensing requirements.
Success Metrics
- Achievement of account retention and sustainable growth.
- Effective resolution of client issues with timely responses.
- High client satisfaction demonstrated through ongoing partnerships.