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About the Role

This opportunity is offered on behalf of a partner company seeking a UX Designer located in Canada. The role focuses on shaping seamless digital experiences across web and mobile platforms to help customers discover, purchase, and engage with products.

The UX Designer will take ownership of the entire user experience across customer journeys, translating research and strategic insights into intuitive, high-quality designs. Collaboration with product teams, UI designers, and engineers is key to improving conversion rates, retention, and overall satisfaction.

Key Responsibilities

Design comprehensive user experiences for storefronts, product and landing pages, checkout processes, and customer-facing applications.
Analyze and optimize customer journeys to enhance conversion from initial engagement through signup, checkout, and activation phases.
Develop intuitive account management flows that improve subscriber retention.
Incorporate insights from research, behavioral analytics, and product strategy into clear user flows and design specifications.
Perform usability testing and validate design decisions with user feedback and experimentation.
Create information architectures, user journeys, wireframes, and interactive prototypes to validate concepts before final visual designs.
Define interaction patterns and states clearly, providing documentation for UI and engineering teams.
Develop and refine reusable design components to ensure scalability and ease of implementation.
Collaborate on experimentation including A/B testing to continuously improve user experiences.
Utilize analytics, funnel metrics, session recordings, and heatmaps to identify enhancements and measure design success.
Advocate for usability, accessibility, and mobile-first design principles across all customer touchpoints.
Contribute to new digital product initiatives from ideation through launch.
Standardize UX patterns across various markets and support the evolution of a shared design system.

Candidate Requirements

3 to 5 years of experience in UX or product design roles.
Proven experience designing digital products, preferably in e-commerce, direct-to-consumer, or subscription services.
A strong UX portfolio showcasing expertise in information architecture, user flows, prototyping, research, and clearly demonstrated business impact.
Experience conducting usability tests and applying user insights to refine designs.
Deep understanding of conversion rate optimization, customer journey mapping, and retention strategies.
Comfortable working iteratively with data-driven design improvements and experimentation.
Advanced skills in Figma, including prototyping and team collaboration features.
Solid grasp of interaction design fundamentals, usability best practices, and accessibility standards.
Ability to work collaboratively with product managers, UI designers, engineers, and stakeholders.
A proactive, curious mindset focused on delivering impactful user experiences and product enhancements.
Experience contributing validated workflows and interaction models to shared design systems is a plus.
Knowledge of agentic coding, web architecture, Shopify platforms, CRO tools, funnel analytics, session recordings, and heatmap technologies is advantageous.

Benefits

Flexible work location options including fully remote or hybrid arrangements and adaptable schedules.
Competitive salary aligned with experience and qualifications.
Potential for annual performance bonus.
Health coverage starting after six months of employment.
Complimentary grocery program benefits.
15 days of paid time off annually.
Ample opportunities for professional growth and career advancement.
Engagement in initiatives focused on sustainability, affordability, and significant customer impact.
Collaborative work environment fostering innovation in digital product development.

Additional Information

This position is managed by a partner company that oversees all applications and subsequent recruitment steps. The application review process involves an AI-powered system to objectively shortlist candidates based on core role requirements, but hiring decisions and next steps are fully controlled by the partner company.

The company complies with data privacy laws including GDPR, and applicants may exercise data rights at any time. AI tools assist in application assessment but do not replace human decision-making.

UX Designer