ServiceNow Administrator / Implementer (all gender)

About ALTEN Consulting Services GmbH

With more than 20 years of industry experience, ALTEN Consulting Services GmbH delivers highly specialized engineering and IT services to leading clients across various sectors. Our workforce values expertise, commitment, passion, and fosters a strong sense of community and creativity while maintaining close personal contact with customers.

Role Overview and Responsibilities

• Manage daily operational tasks such as instance health checks, communication record evaluation, patching, as part of the ServiceNow platform team.
• Design, implement, monitor, and continuously enhance new interfaces with third-party systems.
• Develop technically complex ServiceNow components independently or collaboratively with external partners.
• Take ownership as System Manager responsible for the platform's operation.
• Ensure smooth integration of individual modules within the overall ServiceNow ecosystem.
• Analyze and resolve issues within the scope of 2nd-Level support.
• Carry out release upgrades and modify existing ServiceNow functionalities as needed.

Candidate Profile

• Degree in Computer Science or related field; alternatively, qualified as an IT specialist or IT systems business administrator with relevant professional experience.
• Strong background in ServiceNow administration, ideally certified, with hands-on experience on recent releases (Xanadu or later).
• Proven experience using ServiceNow in enterprise environments, especially with ITSM, ITOM, HRSD, SAM Pro, and SPM modules.
• Familiarity with agile methodologies such as SCRUM, accompanied by practical project experience.
• Solid skills in JavaScript or similar scripting languages, web technologies, and competent handling of relational databases like SQL.
• Preferably holds an ITIL Foundation certification in Service Management and experience designing and developing system interfaces for cross-system communication.
• Fluent in spoken and written German, with good command of English.

Work Environment and Benefits

• Secure, future-oriented workplace with permanent employment contract.
• Competitive salary ranging from 75,000 to 85,000 Euros annually.
• Mobile work options available subject to agreement.
• Personalized internal and external training opportunities.
• Flexible working hours with flextime account system.
• Dedicated personal contact for support.