ServiceNow Operations Lead
Halian | Managed Services, Recruitment Agency & Contract Staffing
Abu Dhabi, United Arab Emirates · Full Time
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- Experience
- 6+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 மணி நேரம் முன்
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Company
Halian Group boasts over 28 years of expertise delivering innovative, agile, and practical solutions that drive business and career transformations. Their resourcing and intelligent service offerings aim to unlock future potential by uniting the right people with advanced technologies. The company embraces diversity, equity, and inclusion (DEI) as foundational elements for forming high-performing client teams, actively welcoming applicants from all backgrounds to foster an inclusive workplace.
Role Overview
The ServiceNow Operations Lead, based in Abu Dhabi, will bring at least 6 years of specialized experience in managing enterprise ServiceNow platforms. This leadership position focuses on supervising a team of ServiceNow developers and engineers to ensure robust platform support and efficient incident management.
Key Responsibilities
- Oversee platform support and coordinate Level 2 and Level 3 incident resolution processes.
- Manage problem and change management activities related to the ServiceNow environment.
- Lead enhancement delivery initiatives and administer annual platform upgrades.
- Maintain platform stability, monitor and optimize performance, and ensure governance compliance.
- Collaborate with both business and technical stakeholders to develop scalable, reliable ServiceNow solutions.
Required Skills and Expertise
- In-depth knowledge of IT Service Management (ITSM) processes and best practices.
- Hands-on experience with ServiceNow administration, configuration, and release management.
- Proven ability to deliver services within SLA-driven environments.
- Strong leadership capabilities in managing technical teams and projects.
Diversity and Inclusion
Applicants of diverse backgrounds, including those differentiated by race, gender, disability, or other unique characteristics, are strongly encouraged to apply, reflecting the company's commitment to equality and inclusive culture.