Security Area Supervisor

About the Role

You will lead and inspire security officers to ensure effective security coverage and consistent high performance across multiple residential villa compounds.

Key Responsibilities

• Perform frequent site inspections to ensure security standards are met, monitor guard activities, and check adherence to company procedures.
• Develop and oversee duty schedules, shift plans, and the allocation of manpower resources.
• Ensure proper execution of access control protocols for residents, visitors, contractors, and deliveries.
• Quickly respond to emergencies, security breaches, alarms, and complaints from residents.
• Investigate incidents thoroughly and draft comprehensive reports with suggested corrective measures.
• Liaise with facility management, maintenance teams, and emergency responders as necessary.
• Supervise the operation and upkeep of CCTV, access control, and other security equipment.
• Conduct regular security meetings, toolbox talks, and on-the-job training sessions for security staff.
• Guarantee compliance of all security personnel with health, safety, and security standards.
• Identify security risks by performing risk assessments within assigned areas.
• Maintain detailed records of daily activities, incidents, attendance, and patrol logs.
• Provide outstanding customer service while ensuring the safety of residents.
• Assist with audits and inspections by clients or regulatory bodies.

Qualifications

Preferred candidates hold a Diploma or Bachelor's Degree in Security Management, Business Administration, Facilities Management, or a related discipline.

Experience

• A minimum of 5 to 6 years of security operations experience, including at least 2 years in a supervisory capacity.
• Demonstrated experience in the Facilities Management sector.
• Practical experience managing security for large-scale residential villa communities or mass villa projects.
• Preference for those who have supervised multiple security teams at varied locations.

Skills & Competencies

• Proven leadership and team management capabilities.
• Strong communication and interpersonal skills.
• In-depth knowledge of security procedures, including access control, emergency response, and incident handling.
• Competence in report writing and documentation maintenance.
• Understanding of health, safety, and regulatory compliance.
• Excellent problem-solving and decision-making aptitude.
• Ability to perform well under pressure and effectively handle emergencies.
• Proficiency with Microsoft Office and security reporting tools.
• Willingness to work shifts, weekends, and be available for on-call duties.

Preferred Qualifications

• Valid Security Supervisor license or equivalent certification.
• Certification in First Aid and Fire Safety is advantageous.
• Experience in gated residential communities, villa compounds, or large mixed-use developments is highly desirable.