Reservations Executive

About Killashee Hotel and the Role

Killashee Hotel is committed to assembling skilled hospitality professionals who collaborate to deliver exceptional guest experiences. We seek proactive individuals, provide them with comprehensive training, and nurture an environment conducive to professional growth and career advancement.

We are currently seeking a Reservations Executive to join our team and play a key role in driving the success of Killashee Hotel.

Key Requirements

• Flexibility in working hours
• Prior exposure to Opera reservation software is preferred but not mandatory
• Experience in administrative tasks
• A highly motivated individual with a positive mindset
• Strong leadership capabilities coupled with excellent time management and organizational skills
• Impeccable attention to detail

Core Responsibilities

• Handle inquiries via telephone and email professionally
• Identify and cultivate new contacts, develop sales leads, and respond promptly to sales opportunities to maximize revenue
• Generate quotations and provide written confirmations to clients
• Regularly monitor client satisfaction and resolve any pending issues to secure repeat business
• Maintain comprehensive knowledge of hotel facilities and operational procedures
• Ensure timely follow-up on all business leads, including enquiries and provisional bookings
• Guarantee bookings are secured and apply cancellation or no-show charges appropriately
• Engage with all clients in a courteous and professional manner
• Efficiently address guest complaints, queries, and feedback
• Adhere strictly to all company policies such as Customer Care, Health & Safety, Fire Safety, and Cash Handling
• Comply with relevant legal and statutory Health & Safety, Fire, Hygiene, Licensing, and Employment regulations
• Utilize onsite computer systems, including Opera and Tablepath
• Coordinate frequently with relevant managers regarding reservations
• Participate in hotel meetings to ensure effective communication at all organizational levels
• Follow established business standards and reservation plans in line with company policies
• Collaborate effectively as a team member

Why Choose Killashee Hotel?

• Opportunities for professional development through ongoing training, including internal and external programs
• Free membership to the leisure center with access to classes, sauna, jacuzzi, and swimming pool
• Discounted accommodation rates at FBD Hotels & Resorts across Ireland and Spain
• Support for health and wellbeing via Employee Assistance Programs and wellness initiatives
• Insurance discounts for home, car, and travel through FBD Insurance
• Secure, complimentary on-site parking for staff
• Nutritious meals provided during work shifts along with unlimited tea and coffee
• Incentives through an employee referral program
• Regular team social events including summer parties, sports days, team-building activities, and annual Christmas celebrations
• Flexible work schedules that promote a healthy work-life balance
• A positive workplace culture that embraces inclusivity, teamwork, respect, and recognition aligned with company values
• Recognition initiatives such as monthly staff awards, GEM awards, and quarterly manager recognitions celebrating individual and team accomplishments

Our Values

At Killashee, we strive for excellence throughout the hotel by living our core values: placing the guest at the center of all we do, showing mutual respect, working cohesively as one team, encouraging creativity and innovative thinking, and embracing a proactive, accountable approach.