Public and Employers Liability Claims Handler

Overview

Keoghs is recruiting a Claims Handler (CH3) to join their team in Leeds. The individual will be responsible for efficiently managing a portfolio of Public and Employers Liability claims, each with reserve values up to A330,000. The role encompasses handling claims from initial reporting through to settlement prior to litigation.

Key Responsibilities

• Manage a caseload of Public and Employers Liability claims up to A330,000 reserve limit and see matters through to resolution.
• Maintain precise and current information within the designated case management software.
• Ensure compliance with client service level agreements (SLAs).
• Participate in client meetings and contribute to client-related projects when required.
• Complete additional assignments delegated by team leadership.
• Maintain high standards of service quality and productivity.
• Report progress and issues to the Team Leader and Claims Unit Service Manager.
• Distribute new claims as needed within the unit.
• Perform supervisory functions as assigned in line with management guidance.

Experience and Qualifications

• At least two years of practical experience in claims handling.
• Proven experience managing quantum claims up to £25,000.
• Proficiency in assessing, negotiating, and finalizing Public and Employers Liability claims.
• Adaptable and flexible attitude towards workload and tasks.
• Previous supervisory responsibilities are advantageous but not mandatory.

Employee Benefits

• Participation in the Davies Incentive Plan.
• Annual leave starting at 25 days with increases based on length of service, including the option to buy or sell up to 3 days.
• Healthcare cash plan through Simply Health.
• 24/7 online access to GP services, mental health support, and resources covering wellness, mental health, financial, and legal wellbeing via WeCare.
• Life insurance benefits after one year of service.
• Pension scheme with 3% employer and 5% employee contributions.
• Active Employee Resource Groups.
• Volunteering opportunities encouraged through company programs.
• Access to Cycle to Work, Tech, Season Ticket Loan, and Gym Flex schemes post-probation.
• Discounts available through online retail partnerships, Gourmet Society membership, Merlin attractions nationwide, and local stores.