Pro Paint Specialist Full-Time

About the Role

Join The Home Depot as a Paint Pro Sales Specialist where your passion for helping customers and knowledge of paint products will drive project success. This role requires deep familiarity with paint-related products and services, offering personalized recommendations to professional customers and homeowners alike.

Key Duties and Responsibilities

• Dedicate at least 25% of your time actively seeking new professional paint customers within the department.
• Build and nurture one-on-one relationships with returning pro customers, becoming their trusted paint advisor.
• Stay updated on market trends, new suppliers, and product introductions to keep customers well informed.
• Provide accurate quotes and maintain current pro account records efficiently.
• Organize and manage detailed profiles for top pro paint accounts and cultivate new business opportunities.
• Use advanced knowledge of merchandise and commercial loyalty programs to maximize sales.
• Achieve and often exceed personal and team set goals including sales targets, quotes, and credit accounts.
• Provide expert advice on paint merchandise features and benefits to support customer decisions and respond to queries from general customers.

Customer Satisfaction and Service

• Drive sales and pro-xtra program enrollments to meet supervisor-established targets.
• Generate customer quotes and process multiple order channels quickly and accurately, ensuring seamless communication with pullers and delivery coordinators.
• Conduct follow-ups with customers to maintain satisfaction and encourage repeat business, collaborating with store management for issue resolution.

Skills and Competencies

• Employs GET Involved customer service behaviors: greeting, engaging, and thanking customers to enhance service experience.
• Manages heavy workloads effectively and thrives in a fast-paced retail setting.
• Upholds honesty and responsibility in all job aspects.
• Communicates clearly, listening actively and adapting messages appropriately.
• Maintains awareness of business operations, industry trends, and competitive landscape.
• Works collaboratively in a team environment and manages interpersonal conflicts constructively.

Physical and Environmental Demands

• Capable of lifting, pushing, pulling, and moving heavy or bulky items without help.
• Responds promptly to public address announcements.
• Comfortable climbing ladders up to 16 feet to stock or retrieve merchandise.
• Frequent walking and standing to assist customers throughout the store.
• Ability to read and identify reports, tickets, and UPC labels accurately.
• Aware of uneven floor surfaces, exposure to dust, noise, drafts, slippery floors, sharp tools, and occasional gas fumes from forklifts.

Additional Information

• Minimum education required is a GED or High School Diploma equivalent.
• At least 1 year of relevant work experience is necessary; paint experience is an asset.
• This position reports directly to the Department Supervisor.
• The hourly pay range for this role is between $21.70 and $23.70.
• The selection process includes AI-assisted screening to ensure consistent and fair evaluation while maintaining human oversight.