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About Al Zorah Golf & Yacht Club

Situated on the Ajman coast, Al Zorah is a unique lifestyle locale encompassing protected mangroves, pristine white beaches, and natural lagoons. The destination integrates residential living with leisure and hospitality, highlighted by the contemporary Al Zorah Golf & Yacht Club and its Clubhouse Restaurant which provides relaxed, guest-centered dining welcoming golfers, members, residents, and event attendees.

Role Overview

We seek a personable, polished, and well-organized Hostess responsible for greeting guests as they arrive at the Clubhouse Restaurant. The successful candidate will confidently interact with guests face-to-face and over the phone, efficiently manage reservations and seating, and ensure a smooth guest flow during service times. Key personal traits include attentiveness, calmness, approachability, strong organizational skills, and the ability to leave a positive first and lasting impression.

Key Duties

Warmly receive and professionally welcome guests at arrival.
Handle table bookings made in person, via phone, or through the reservation system.
Keep reservation records accurate and up to date, noting guest preferences and special requests.
Organize seating plans to facilitate efficient guest movement and service.
Manage waitlists during peak times; update guests on expected wait durations.
Escort guests to their tables, presenting menus with attentiveness and professionalism.
Inform service staff of guest arrivals, preferences, and notable occasions.
Stay aware of table availability and service status to anticipate guest departures.
Collaborate closely with the F&B Supervisor and service team to manage reservations, walk-ins, and other operational needs.
Promptly answer telephone calls, providing professional responses to queries.
Provide accurate information on menus, operating hours, promotions, events, and Clubhouse amenities.
Calmly address guest feedback and concerns; resolve straightforward issues or escalate appropriately.
Assist in guest recognition by logging relevant preferences and visit histories.
Maintain cleanliness, organization, and presentation standards at the hostess station and entrance area.
Ensure menus and other guest materials are current, clean, and well-presented.
Help prepare restaurant materials like menu prints, buffet labels, and place cards when necessary.
Support service staff during busy periods by assisting with seating and clearing tasks as needed.
Follow procedural guidelines for opening, closing, and shift handovers at the hostess desk.
Adhere to food safety, hygiene, health, and emergency protocols.
Uphold a professional image with high grooming standards.
Attend department meetings, briefings, and training sessions.
Perform other reasonable duties assigned by supervisory staff.

Qualifications & Experience

1 to 2 years experience in hostessing, reception, guest relations, or similar customer-facing roles.
Background in restaurants, clubhouses, hotels, or the hospitality sector preferred.
Excellent verbal communication and interpersonal abilities.
Strong telephone etiquette and professionalism.
Well-developed organizational skills and keen attention to detail.
Competency in managing reservations, waiting lists, and seating arrangements.
Experience with reservation software, point-of-sale systems, and Microsoft Office tools.
Capacity to remain composed and professional during peak service.
Proficient guest service and complaint resolution skills.
Professional appearance coupled with a confident presence.
Good command of spoken and written English; additional language skills considered advantageous.
Flexibility to work varied shifts including evenings, weekends, and holidays.

Benefits Offered

Opportunity to work at a distinguished golf and lifestyle venue.
A supportive, collaborative, and professional workplace.
Access to training and career development programs.
Exposure across restaurant, golf, leisure, and event operations.
Competitive employment benefits aligned with company policy.

Hostess