General Manager - Packaging Division

Overview

The General Manager for SupremeX Inc.'s Packaging division in Toronto, Ontario, leads the Ontario operations, reporting to the Vice-President of Packaging. This role is tasked with managing the division's overall performance including financial health, operational efficiency, business expansion, workplace culture, and leadership development. Working closely with a strong Quebec division, the General Manager will oversee profit and loss responsibilities, collaborate with leadership to improve manufacturing and sales productivity, profitability, and customer satisfaction.

Key Responsibilities

• Own and manage the P&L for the Toronto Packaging division.
• Develop and execute strategic and operational plans aligned with corporate goals.
• Lead cross-functional teams in sales, customer service, operations, HR, and finance to ensure unified operations.
• Build and nurture relationships with clients, vendors, and partners to drive business growth.
• Implement process improvements to boost quality, throughput, and cost-efficiency.
• Oversee resolution of operational challenges and authorize departmental procedures adhering to corporate frameworks.
• Analyze data to anticipate issues and recommend proactive solutions.
• Foster a culture of accountability, safety, and continuous improvement via leadership and mentorship.
• Ensure compliance with all regulatory, quality, and corporate standards.
• Identify risks and leverage opportunities to optimize and grow the business.
• Lead talent management strategies to support succession and leadership progression.
• Assist with integration activities for acquisitions or system implementations, as applicable.
• Promote inter-divisional collaboration to maximize efficiencies and synergies.
• Contribute to operational and capital budgeting processes.

Authority and Decision-Making

• Manage employees by assigning tasks, providing disciplinary measures, evaluating performance, and recommending hiring, promotions, raises, or terminations.
• Set divisional objectives aligned with strategic aims.
• Approve pricing, contracts, and customer quotations within established limits.
• Plan and oversee the division's budget and capital investments.
• Make key operational and resource allocation decisions daily.
• Implement divisional policies consistent with corporate guidelines.

Profiling and Competencies

• Extensive leadership experience in fast-paced manufacturing environments, preferably in folding cartons, printing, paper converting, or label manufacturing.
• Strong business insight and a results-driven approach.
• Hands-on operational expertise with deep workflow understanding.
• Excellent communication and negotiation skills across all organizational levels.
• Comfortable working both on the shop floor and within executive settings.
• Highly organized with robust analytical, planning, and prioritizing abilities.
• A calm and confident decision-maker under pressure.
• Committed to safety, employee development, and customer satisfaction.
• Ability to inspire and build a high-performance culture.

Requirements

• Minimum of 10 years in senior management roles within manufacturing; experience in folding cartons, print labels, or paper converting is ideal.
• At least 5 years in sales or operations management, preferably in the folding carton or related industries.
• Bachelor's degree required; MBA or equivalent advanced degree is advantageous.
• Proficient with Microsoft Office, particularly Excel and PowerPoint.
• Strong financial acumen with experience interpreting financial reports, KPIs, budgets, and forecasts.
• Track record of revenue growth and profitability improvement.
• Experience with continuous improvement programs.
• Strong leadership, interpersonal, and project management capabilities.
• Willingness to occasionally travel within North America.