Duty Manager – Night (Night Manager)

About the Company

Situated alongside Lake Wakatipu, Novotel Queenstown Lakeside is a 4-star hotel under the Accor network known for delivering outstanding accommodation and guest services in Queenstown's center. It emphasizes memorable guest experiences and prioritizes creating a supportive workplace environment for its employees.

Role Overview

The Night Duty Manager will oversee the hotel's overnight operations, serving as the senior manager during these hours when executive management is not present. Reporting directly to the Front Office Manager, this leader will guide the Front Office team and coordinate with Housekeeping, Food & Beverage, and Engineering departments to guarantee guest safety, security, and satisfaction throughout the night.

Key Responsibilities

• Direct and control overall hotel activities during night shifts.
• Lead and manage the overnight Front Office personnel.
• Serve as the Manager on Duty and primary escalation contact overnight.
• Collaborate with multiple hotel departments to facilitate seamless overnight operations.
• Execute Night Audit and reconcile financials accurately.
• Track room availability, occupancy levels, and identify revenue opportunities.
• Handle complex guest concerns and perform service recovery as required.
• Compile operational and financial reports daily.
• Take charge of emergency responses and maintain compliance with health and safety regulations.
• Provide coaching and support to team members while upholding Accor's brand standards.

Candidate Qualifications

• At least three years of experience in hotel Front Office operations.
• Experience leading or supervising Front Office or hotel operations teams.
• Familiarity with Night Audit processes, revenue reconciliations, and general hotel procedures.
• Proficiency with Opera PMS or comparable property management systems is a plus.
• Strong communication, leadership, and problem-solving abilities.
• Capability to work autonomously and make informed operational decisions overnight.

Additional Information

• Staff meals provided during shifts.
• Uniforms are supplied and laundered daily.
• Accommodation availability for staff.
• Access to the Accor Academy to enhance skills while earning.
• Exclusive Accor benefits including discounted food, beverage, and lodging worldwide.
• Participation in Accor's refer-a-friend bonus and parental leave schemes.
• Employee Assistance Program available.
• Full-time employment with a 30-hour workweek.
• Hourly pay rate of NZD 32.59.
• Work location: Novotel Queenstown Lakeside, 6 Earl Street, Queenstown.

Diversity & Inclusion

The company is dedicated to fostering an inclusive culture by attracting and supporting diverse talents. Reasonable accommodations can be provided during recruitment processes upon request.