Customer Success Specialist

About the Role

Join a pioneering AI-driven technology company dedicated to transforming content integrity and AI detection. As a Customer Success Specialist, you will serve as the primary contact for both business and consumer clients, delivering prompt and effective support. Your responsibilities include assisting customers in navigating AI-powered tools, troubleshooting technical and account issues, and collaborating with internal teams to improve overall customer satisfaction.

Key Responsibilities

• Deliver professional and timely assistance to customers through multiple communication channels.
• Help users understand and make effective use of AI-based products.
• Identify and resolve technical and account-related challenges, escalating complex issues as needed.
• Collect customer feedback aimed at enhancing products and services.
• Track and analyze customer patterns using CRM software, preferably Salesforce.
• Collaborate with Marketing, Product, and Sales departments to streamline the customer experience.

Candidate Profile

• A problem solver who prioritizes customer needs with excellent communication abilities.
• Highly organized and detail-oriented, managing multiple queries efficiently.
• Adaptable to new technologies and customer support platforms.
• Enthusiastic about the education sector, AI, or technology-driven fields.

Requirements

• Minimum five years of experience in customer service or support roles; SaaS background advantageous.
• Strong verbal and written communication skills for both B2B and B2C environments.
• Experienced with customer service tools such as Zendesk and Salesforce.
• Capable of working independently and as part of a team.
• Competence in additional languages is a benefit.
• Onsite presence required in Manhattan office at least three days per week (Tuesday to Thursday).

Why Join?

• Opportunity to work in a rapidly growing company leading AI innovation.
• Prospects for career advancement in customer success, technical support, and leadership.
• Supportive and collaborative workplace culture.
• Competitive compensation and benefits package.