- Esperienza
- 5+ anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 1 giorno fa
- Modalità di lavoro
- In ufficio
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About the Role
Join a pioneering AI-driven technology company dedicated to transforming content integrity and AI detection. As a Customer Success Specialist, you will serve as the primary contact for both business and consumer clients, delivering prompt and effective support. Your responsibilities include assisting customers in navigating AI-powered tools, troubleshooting technical and account issues, and collaborating with internal teams to improve overall customer satisfaction.
Key Responsibilities
- Deliver professional and timely assistance to customers through multiple communication channels.
- Help users understand and make effective use of AI-based products.
- Identify and resolve technical and account-related challenges, escalating complex issues as needed.
- Collect customer feedback aimed at enhancing products and services.
- Track and analyze customer patterns using CRM software, preferably Salesforce.
- Collaborate with Marketing, Product, and Sales departments to streamline the customer experience.
Candidate Profile
- A problem solver who prioritizes customer needs with excellent communication abilities.
- Highly organized and detail-oriented, managing multiple queries efficiently.
- Adaptable to new technologies and customer support platforms.
- Enthusiastic about the education sector, AI, or technology-driven fields.
Requirements
- Minimum five years of experience in customer service or support roles; SaaS background advantageous.
- Strong verbal and written communication skills for both B2B and B2C environments.
- Experienced with customer service tools such as Zendesk and Salesforce.
- Capable of working independently and as part of a team.
- Competence in additional languages is a benefit.
- Onsite presence required in Manhattan office at least three days per week (Tuesday to Thursday).
Why Join?
- Opportunity to work in a rapidly growing company leading AI innovation.
- Prospects for career advancement in customer success, technical support, and leadership.
- Supportive and collaborative workplace culture.
- Competitive compensation and benefits package.