Customer Success Manager

About Your New Employer

• Join ID-Pal, a rapidly expanding and award-winning fintech scale-up specializing in identity verification technology.
• Experience a collaborative, transparent, and enjoyable work culture that prioritizes innovation and continuous improvement.
• Take full ownership of your responsibilities within a fast-growing SaaS enterprise that values initiative and ambition.

About Your New Job

• Develop and sustain exceptional client relationships to ensure a smooth customer experience and maximum client satisfaction.
• Enhance client retention and business growth through strategic account management, conducting regular reviews, and facilitating cross-selling and upselling.
• Assist in customer onboarding, monitor account health, and handle client inquiries through close collaboration with Product, Sales, Marketing, and other teams.
• Act as the voice of the customer by gathering feedback and communicating feature requests to the Product and Development teams.
• Provide comprehensive system analysis and deliver insightful reports on account performance, lifecycle, and engagement metrics.
• Report directly to the Head of Customer Success, enjoying autonomy and the chance to influence the company's achievements while working with various internal and external stakeholders.

Required Skills and Experience

• At least two years of experience in customer success, account management, or client relationship roles, preferably within SaaS, FinTech, RegTech, or technology sectors.
• Demonstrated success in client retention and business growth, with a track record of engaging with Director and C-Level stakeholders.
• Excellent communication, negotiation, and analytical capabilities, with comfort operating in a data-driven environment.
• Proven ability to handle multiple stakeholders and meet defined KPIs and targets.
• Familiarity with CRM platforms, preferably Salesforce or Monday.com.
• This position requires hybrid working, with presence in the Dublin office three days a week.

What We Offer

• Base salary up to €50,000 per year.
• 23 days of annual leave, plus your birthday off, and two weeks each year to work remotely from abroad.
• Wellness benefits including an annual gym membership contribution, Bike-to-Work scheme access, and support for educational development.
• Regular monthly team lunches, social events, and company away days fostering team bonding.
• Opportunities for career advancement, autonomy in managing your workload, and a voice in shaping the customer journey at ID-Pal.

Additional Information

If you are ready to elevate your career in Customer Success by joining a vibrant team that is transforming identity verification and data security, apply now. Even if this role isn't a perfect fit, feel free to reach out for discussions about your aspirations.