Customer Success Manager
Dublin, County Dublin, Ireland (Hybrid) · 정규직
가장 먼저 지원하세요
- 경험
- 2년 이상
- 샐러리
- EUR 50,000 / year
- 채용 공고
- 1
- 게시됨
- 5시간전
- 작업 모드
- 잡종
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About Your New Employer
- Join ID-Pal, a rapidly expanding and award-winning fintech scale-up specializing in identity verification technology.
- Experience a collaborative, transparent, and enjoyable work culture that prioritizes innovation and continuous improvement.
- Take full ownership of your responsibilities within a fast-growing SaaS enterprise that values initiative and ambition.
About Your New Job
- Develop and sustain exceptional client relationships to ensure a smooth customer experience and maximum client satisfaction.
- Enhance client retention and business growth through strategic account management, conducting regular reviews, and facilitating cross-selling and upselling.
- Assist in customer onboarding, monitor account health, and handle client inquiries through close collaboration with Product, Sales, Marketing, and other teams.
- Act as the voice of the customer by gathering feedback and communicating feature requests to the Product and Development teams.
- Provide comprehensive system analysis and deliver insightful reports on account performance, lifecycle, and engagement metrics.
- Report directly to the Head of Customer Success, enjoying autonomy and the chance to influence the company's achievements while working with various internal and external stakeholders.
Required Skills and Experience
- At least two years of experience in customer success, account management, or client relationship roles, preferably within SaaS, FinTech, RegTech, or technology sectors.
- Demonstrated success in client retention and business growth, with a track record of engaging with Director and C-Level stakeholders.
- Excellent communication, negotiation, and analytical capabilities, with comfort operating in a data-driven environment.
- Proven ability to handle multiple stakeholders and meet defined KPIs and targets.
- Familiarity with CRM platforms, preferably Salesforce or Monday.com.
- This position requires hybrid working, with presence in the Dublin office three days a week.
What We Offer
- Base salary up to €50,000 per year.
- 23 days of annual leave, plus your birthday off, and two weeks each year to work remotely from abroad.
- Wellness benefits including an annual gym membership contribution, Bike-to-Work scheme access, and support for educational development.
- Regular monthly team lunches, social events, and company away days fostering team bonding.
- Opportunities for career advancement, autonomy in managing your workload, and a voice in shaping the customer journey at ID-Pal.
Additional Information
If you are ready to elevate your career in Customer Success by joining a vibrant team that is transforming identity verification and data security, apply now. Even if this role isn't a perfect fit, feel free to reach out for discussions about your aspirations.