Customer Service Positions at Emirates Group in Dubai

About The Emirates Group

The Emirates Group is a lucrative enterprise that includes Emirates Airline, the world's largest international airline, and dnata, one of the largest providers of air services globally. Headquartered in Dubai, joining us means being at the cutting edge of aviation technology while enjoying a vibrant lifestyle.

Opportunity Overview

If you are passionate about travel and enjoy working collaboratively with customers and colleagues worldwide, we invite you to explore exciting career paths within our Customer Service team. Successful candidates will undergo comprehensive training covering operational systems and customer interaction skills before being allocated to various roles within Emirates Airport Services, dnata, Marhaba services, or our Contact Centre.

Hiring Process

• Submit your application and receive confirmation via email.
• Recruitment team evaluates applications.
• Shortlisted candidates complete an interactive, gamified video interview assessment.
• Successful candidates receive employment offers including detailed benefit packages.

Available Roles and Responsibilities

1. Customer-Facing Roles

Airport / Customer Service Agent (Emirates and dnata)

As a first point of contact at Dubai International Airport, you will assist passengers through check-in, boarding, arrivals, and baggage processes with professionalism and care. Supporting VIPs, families, unaccompanied minors, and passengers needing additional help is key to ensuring smooth travel experiences. This role also provides valuable operational knowledge and enhances interpersonal and problem-solving abilities, with opportunities for advancement within diverse business units.

Marhaba Service Agent

Providing dedicated, tailored assistance to guests at various airport touchpoints, including check-in, immigration, boarding, and baggage, you enhance the airport experience especially for VIP clients, families, and passengers requiring extra support. This position fosters strong customer engagement skills and offers career progression across Marhaba services and airport operations.

2. Contact Centre Role

Customer Sales and Service Consultant

In this role, you act as the trusted representative of Emirates, delivering exemplary customer support throughout their journey. Handling inquiries and sales across multiple communication platforms, you ensure clarity, empathy, and up-to-date information. This dynamic environment sharpens communication, sales, and problem-solving skills, with clear career growth pathways within the Contact Centre and broader Emirates Group.

Qualifications and Requirements

• Fluent spoken and written English; proficiency in an additional language is advantageous.
• Completion of A levels or High School certificate.
• Strong interpersonal and customer service capabilities.
• Flexibility to work shifts.
• Competence in computer use, specifically Windows applications including Microsoft Word, Excel, and email.
• Willingness to wear a uniform (for front-line customer-facing positions).

Additional Contact Centre Role Criteria:

• Proficiency in English plus one of the following languages: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, or Portuguese.
• Customer and sales oriented with success in delivering outstanding service and closing sales.
• High typing accuracy and speed are essential, especially for messaging-based interactions.

Why Join Us?

Whether on the front lines with Emirates Airport Services, dnata, Marhaba, or supporting customers in the Contact Centre, you will interact with a diverse group of professionals and travelers from around the world. We offer part-time and full-time options to fit your lifestyle and career aspirations, with a strong focus on delivering consistent and high-quality service that exemplifies the Emirates Group standards.

Compensation and Benefits

Working in Dubai with Emirates Group comes with an attractive salary and exclusive travel benefits including discounts on flights and hotel accommodations worldwide.

Additional Information

Experience life in Dubai, a dynamic and cosmopolitan city, while developing a rewarding career in the aviation sector. Join us to be part of a leading global airline and air services provider and enjoy a vibrant working environment.