Customer Care Representative

Position Overview

The Customer Care Representative at MAF LifeStyle plays a crucial role in driving sales growth and enhancing profitability by managing daily activities and supporting team members to improve their performance.

Key Responsibilities

• Relay all personnel, operational, and product-related concerns to the designated Contact Center supervisor or manager.
• Accurately and efficiently handle customer inquiries and requests.
• Strive to fulfill customer expectations by leveraging all available resolution strategies.
• Disseminate relevant information to Contact Center team members.
• Maintain clear and effective communication with company colleagues and business contacts.
• Engage actively in recurring team and leadership meetings as necessary.
• Encourage a collaborative work environment by cooperating safely and respectfully with all team members.

Candidate Requirements

• Possess a High School Certificate.
• Have experience in retail or sales sectors.
• Fluent in both English and Arabic languages.
• Hold at least one year of experience in customer service roles.