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- 1
- பதிவுசெய்யப்பட்டது
- 2 மணி நேரம் முன்
- வேலை முறை
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- கல்வி
- உயர்நிலைப் பள்ளி டிப்ளமோ
- தகுதி
- Professionals with at least 2 years of relevant customer service or digital support experience, strong English and Hindi/Urdu communication skills, and the flexibility to work rotating shifts, including weekends or holidays, may apply. A High School Diploma or equivalent is required; a bachelor's d…
- சுயவிவரம்
- விண்ணப்பிக்க வேண்டும்
பணி விளக்கம்
About the company
You will be joining a purpose-led financial technology business focused on making financial services more open, accessible, and inclusive. The organization builds digital banking and customer-centric financial products designed to support underserved and unbanked communities, with a strong emphasis on innovation, customer experience, and social responsibility.
As the business expands, it is seeking driven Customer Service Executives who can contribute to a fast-paced digital support environment and help shape the future of remote customer operations.
About the role
This remote position is a high-impact opportunity for someone who enjoys building excellent customer support experiences and improving service processes. You will act as the main point of contact for cardholders, handling inquiries with empathy, accuracy, and a strong focus on resolution.
The role suits someone who is customer-focused, comfortable with technology, highly organized, and able to take ownership in ambiguous situations. You will also work closely with teams across operations, product, compliance, risk, and engineering, sharing customer feedback that can influence product and service improvements.
Key responsibilities
- Handle a large number of incoming customer conversations through live chat and other digital support channels, ensuring timely and professional responses.
- Resolve customer issues end to end, aiming for quick and effective outcomes with as little customer effort as possible.
- Take full ownership of assigned cases from the first interaction through final closure, keeping records clear and up to date.
- Partner with internal teams to uncover root causes and support durable fixes for recurring problems.
- Escalate complex, sensitive, or high-risk matters according to internal process and compliance rules.
- Carry out outbound customer communication tasks, including follow-up calls and business-led outreach activities.
- Track performance against customer satisfaction, resolution speed, quality, and productivity targets.
- Collect, review, and summarize customer feedback and recurring service themes to identify improvement opportunities.
- Prepare operational updates and reports on a daily, weekly, and monthly basis for management review.
- Follow company policies, information security standards, and relevant regulatory requirements at all times.
Requirements
- At least 2 years of experience in customer service, contact center operations, or digital support.
- Strong spoken and written communication skills with the ability to explain information clearly and succinctly.
- Good working knowledge of Microsoft Office and comfort using CRM platforms, ticketing tools, and online support systems.
- Ability to work independently in a remote setup while staying effective as part of a distributed team.
- Strong coordination, administration, and time management skills.
- Professional, calm, and courteous communication style with empathy, discretion, and tact.
- Fluency in Hindi/Urdu and English; additional language ability in Malayalam, Tamil, Bengali, Nepali, Arabic, Telugu, Kannada, or Bhojpuri is a plus.
- Availability to work rotating shifts from 8:00 AM to 10:00 PM, including weekends and holidays when needed.
- High School Diploma or an equivalent qualification is required.
- A Bachelor’s degree in Business Administration, Communications, or a related discipline is preferred.
- Strong customer advocacy mindset, emotional intelligence, and a solutions-oriented approach.
- Solid analytical ability, attention to detail, and confidence managing multiple priorities in a high-volume environment.
- Collaborative attitude, personal accountability, and a willingness to learn and improve continuously.
Why join this role
- Join a fast-growing FinTech company working to expand access to financial services.
- Work remotely with a diverse, global, mission-led team.
- Support financial inclusion, social impact, and digital transformation efforts.
- Gain exposure to cross-functional work, scalable operations, and product innovation.
- Build a career path in customer experience, operations, and digital banking support.