Customer Relationship Officer

About Us

Mystery Rooms stands as a unique escape game concept and among the fastest expanding entertainment brands in India, currently operating in 16 cities nationwide. This thrilling experience presents a challenging race against time, where players strive to escape from a themed room before the clock runs out.

Roles and Responsibilities

• Handle booking management and respond to customer inquiries effectively.
• Oversee backend department activities to ensure smooth operations.
• Complete all tasks assigned in a timely manner.
• Interface with customers at the front desk, providing game briefings and instructions.
• Maintain a welcome attitude focused on hospitality and excellent customer service.
• Exhibit strong communication and interpersonal skills necessary for engaging customer interactions.
• Demonstrate the ability to multitask, prioritize duties, and manage the complete customer service process from start to finish.
• Show commitment to delivering high-quality service paired with good organizational capabilities and interpersonal skills.