Bell Man

About Accor

Accor stands as a leading force in responsible hospitality, uniting more than 45 unique brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand offers a distinct personality to help you discover your true potential. We aspire to continuously innovate and challenge the norm in hospitality. By joining Accor, you become a Heartist®, embracing hospitality as a heartfelt service. We provide a nurturing environment and a supportive team to help you thrive, explore diverse roles, and advance your career within the hotel or broader hospitality sector globally. Enjoy exclusive benefits tailored to this industry and receive strong recognition for your dedication every day. All our professions create impactful, memorable experiences for guests, colleagues, and the planet.

Job Responsibilities

• Greet guests warmly and assist them in entering and exiting vehicles by courteously opening doors, paying special attention to children, elderly, and those with disabilities.
• Provide information regarding parking procedures and guide Valet Parkers accordingly.
• Attend daily briefings with the Bell Captain to stay updated on events and frequent guests.
• Maintain thorough knowledge of hotel amenities, promotions, and local activities to inform guests accurately.
• Support Valet Parkers in ticket issuance to guests.
• Manage traffic flow at hotel driveways to ensure guest safety.
• Collaborate with security personnel to enforce safety protocols.
• Handle guests' luggage promptly and with professionalism using safe handling methods.
• Act as a substitute Bellman when necessary, assisting in loading/unloading luggage from vehicles such as cars, buses, and vans.
• Lift, carry, and transport luggage and packages on bell carts from vehicles to the hotel lobby.
• Verify that luggage load/unload counts match guest confirmation before allowing vehicle departure.
• Respond positively and courteously to guest inquiries.
• Adhere to departmental procedures, Accor’s service standards, and all safety policies.
• Report any "Lost & Found" items promptly.
• Carry out any other duties as assigned.

Qualifications

• Strong passion for delivering excellent guest service.
• Highly organized and result-driven, able to stay composed and flexible under pressure.
• Good interpersonal skills and problem-solving capability.
• Excellent communication and professional presentation.
• Reliable and responsible with a strong sense of duty.
• Ability to work collaboratively as a team player with colleagues.
• Focus on guest needs, maintaining composure and courtesy at all times.