Walk-in Relationship Manager

About the Role

DCB Bank is hiring a Relationship Manager for a walk-in opportunity in Patiala. The role focuses on building strong customer relationships, acquiring new quality clients, and promoting the bank’s products and services in line with business needs.

Role Summary

This position is aimed at delivering excellent service to existing customers, converting references into new business, and helping the branch improve its market presence through effective cross-selling and customer engagement.

Key Responsibilities

• Generate new, high-quality customers and recommend suitable banking products based on the bank’s current priorities.
• Handle customer service requests accurately, within timelines, and without errors.
• Resolve issues by following established procedures and escalate concerns promptly whenever required.
• Contribute to the branch’s overall presentation and ensure it creates a strong visual impression for visitors.
• Provide a premium service experience to current customers and use referrals to expand the customer base.
• Promote deposit and fee-based products to existing customers to improve business penetration.
• Work on strengthening customer relationships and support sales efforts to deepen engagement.
• Stay updated on the bank’s products as well as competing offerings in the market.
• Continuously build awareness of banking trends, competitor products, and market movements.
• Perform additional duties as assigned by the bank from time to time.

Eligibility

Any graduate can apply for this position.

Compensation

The role offers a salary package in the range of INR 3,00,000 to INR 6,50,000 per year.

Company Profile

DCB Bank is a new-generation private sector bank with 464 branches across India as of 31 March 2025. It is a scheduled commercial bank regulated by the Reserve Bank of India and is professionally managed and governed. The bank operates with modern technology and infrastructure, including advanced internet banking for both personal and business customers. Its business lines include retail, micro-SME, SME, mid-corporate, agriculture, commodities, government, public sector, Indian banks, co-operative banks, and NBFCs. DCB Bank serves around 2.5 million customers and has roots in India since the 1930s. Its promoter group, the Aga Khan Fund for Economic Development (AKFED) and Platinum Jubilee Investments Ltd., together hold less than 15% stake. AKFED is an international development enterprise focused on entrepreneurship and building financially strong businesses.