Описание работы

About the Company

Go Crazy Offers is a platform dedicated to vendor growth and customer engagement, assisting local businesses in attracting and retaining clients using digital coupons, reward programs, membership and stamp cards, promotional offers, AI-powered tools, and digital marketing aid. The company also supports vendors in utilizing platforms such as WhatsApp Business, Instagram, and Facebook to enhance their outreach and customer relationships.

Role Overview

The Vendor Onboarding & Support Executive will facilitate the onboarding process of new vendors onto the Go Crazy Offers platform. This includes guiding vendors through the initial setup of their business profiles, social media accounts, and promotional tools. The role requires continuous assistance until vendors are comfortable using the platform effectively.

Key Duties

Initiate contact with vendors post-signup to welcome and guide them through onboarding.
Assist vendors in completing their business profiles on the platform.
Support setup and enhancement of WhatsApp Business and Instagram business accounts.
Demonstrate platform features including coupons, loyalty programs, promotional cards, AI assistants, and marketing tools.
Provide comprehensive help and troubleshooting during initial platform usage.
Respond promptly to vendor inquiries related to setup, offers, subscriptions, and tools.
Resolve support tickets efficiently within designated timelines.
Coordinate with internal teams for technical, payment, or activation-related issues.
Maintain vendor engagement through regular follow-ups to ensure satisfaction and activity.
Build and sustain healthy vendor relationships representing GCO.
Gather vendor feedback and convey improvement ideas to management.
Keep detailed records of calls, onboarding progress, support tickets, and communication.
Ensure vendors understand how GCO aids their business growth and client retention.

Required Expertise

Effective verbal communication and listening skills.
Problem-solving aptitude and patience in guiding non-technical users.
Familiarity with WhatsApp Business, Instagram, Facebook, and mobile applications.
Ability to explain technical concepts simply and clearly.
Customer service orientation and relationship management capabilities.
Basic computer and smartphone proficiency.
Capacity to manage multiple calls, follow-ups, and support tickets.
Collaboration skills to work with sales, support, and technical teams.

Candidate Eligibility

Education: Completed 12th grade, graduates, or diploma holders.
Experience: Freshers or up to 2 years in customer support, onboarding, telecalling, customer success, vendor, or technical support.
Languages: Proficiency in Hindi and the local language is mandatory; basic English is preferred.
Technical Background: Fundamental understanding of social media and mobile app usage.

Preferred Profile

Comfortable and patient in communicating with vendors over calls.
Skilled at guiding shop owners through step-by-step onboarding processes.
Friendly, professional demeanor with strong follow-up discipline.
Interest in digital marketing and social media tools.
Capable of managing vendor complaints calmly.
Focused on vendor satisfaction and retention.

Tools and Platforms Knowledge

WhatsApp Business
Instagram Business Account
Facebook Page
Google Business Profile
CRM or support ticketing systems
Basic social media content creation tools such as Canva (optional)

Compensation and Career Path

Fixed monthly salary.
Performance-based incentives tied to onboarding success, vendor activation, ticket resolution, and vendor satisfaction.
Career development path progressing from Vendor Onboarding Executive to Senior Support Executive, then Customer Success Executive, and ultimately Customer Success Manager.

Work Schedule and Reporting

Workweek consists of six days.
Working hours as per company policy.
Direct reporting to Customer Success Manager, Operations Manager, or Founder.

Vendor Onboarding & Support Executive

Где вы будете работать