IT Technical Support Helpdesk

About the Company

GPPC is an expanding organization located in Doha, Qatar, committed to providing dependable and high-quality services to its clientele. The company prioritizes leveraging technology to enhance operational efficiency while fostering teamwork, continual development, and professional growth among its employees.

Role Summary

This full-time, on-site position based in Doha involves delivering first-line technical support addressing hardware, software, and network concerns through various channels including phone, email, and face-to-face interactions. The role requires incident logging, escalation, installation and configuration of workstations and peripherals, managing user accounts and access rights, supporting business applications, assisting with system updates and backups, and creating documentation and knowledge base articles.

Responsibilities

• Provide primary technical assistance for hardware, software, and network issues via multiple communication methods.
• Record and escalate incidents appropriately to resolve technical problems efficiently.
• Install and configure desktops, laptops, and related peripheral devices as required.
• Administer user account creation, management, and access control.
• Offer support for various business-critical applications to ensure smooth operation.
• Assist with system maintenance tasks including updates and data backups.
• Develop and maintain documentation including solutions and knowledge base articles for user reference.

Candidate Requirements

• Minimum of 2 years' experience in technical support roles focusing on troubleshooting hardware, software, and network problems.
• Holding valid residency status in Qatar, with flexibility regarding visa or sponsorship transfers.
• Strong foundational knowledge in information technology including familiarity with operating systems, business-related applications, and basic networking principles.
• Effective communication skills to explain technical information clearly and understandably to users.
• Basic project management and organizational abilities to manage simultaneous support requests and assist on small IT projects.
• Relevant academic background such as a diploma or degree in IT, Computer Science, or a related discipline, or equivalent hands-on experience.
• Professional certifications such as CompTIA A+, Network+, or Microsoft certifications will be considered advantageous.
• Ability to work onsite in Doha and possibly during night shifts, with a responsive and collaborative approach across teams.
• A strong customer service orientation, attention to detail, and openness to learning new technologies.