Senior Community Moderator

Role summary

HubSpot’s Community Team exists to create an active, helpful space where users can get answers, exchange expertise, and connect with people and businesses around the world who are growing with HubSpot. In this position, you will help design, run, and improve community programs that keep the experience timely, useful, and consistent, while also supporting broader growth goals such as case deflection, self-service, and the expansion of the experts program. The role may involve leading parts of community programs and collaborating closely with other community managers and cross-functional partners. The team is described as highly collaborative, low-ego, and driven by a GSD mindset.

Key responsibilities

• Handle day-to-day moderation across multiple community spaces, maintaining a high standard of support and user experience.
• Cover moderation, support, content maintenance, program support, project support, reporting, and audits of community performance.
• Use AI tools and related technologies to improve community engagement, support, and operational efficiency.
• Work with stakeholders across the business to deliver project outcomes.
• Identify, engage, and develop external subject matter experts within the HubSpot network so they can answer questions and strengthen the Champions program.
• Manage escalations that cannot be resolved inside the community, including host-only requests, service issues, and product errors.
• Advance initiatives of different sizes by coordinating communication, stakeholders, and participation or enrollment as needed.
• Recommend and support continuous improvements to community operations and programs.

What success looks like

Success in this role means helping preserve a high-quality community experience while improving strategic growth, strengthening key performance metrics, and supporting the team as it scales.

Candidate profile

• You can learn new technical and non-technical skills quickly in order to solve problems involving the product, processes, or services.
• You are comfortable building relationships, setting expectations, spotting blockers, and escalating issues when needed.
• You communicate clearly in writing and speaking, and you act proactively with strong foresight.
• You show leadership potential and can align community programs with business priorities.
• You are effective at change management and can guide stakeholders through new processes and shifting priorities.
• You bring curiosity, strong problem-solving ability, and a habit of creating additional value.
• You work well across functions and can collaborate with teams in different offices.
• You adapt quickly, stay organized, manage time well, and handle multiple priorities while meeting deadlines.
• You are practical, comfortable with ambiguity, and focused on solutions.
• You are eager to learn; community management skills can be developed, while attitude, work ethic, proactivity, attention to detail, and a growth mindset matter most.
• You are humble, adaptable, easy-going, collaborative, creative, and aligned with a GSD mindset and SFTC approach.

Compensation and benefits

The listed cash compensation includes base salary, on-target commission for eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. Some positions may also include participation in the equity plan through restricted stock units (RSUs). Final compensation is determined using objective role-related factors such as skills, experience, qualifications, and other job-related considerations.

Annual cash compensation range: €44,200 to €60,800 EUR.

HubSpot also offers benefits and perks as part of the total compensation package, and the company emphasizes fair compensation and pay transparency.

Work arrangement

This role can be performed in office, in a hybrid setup, or remotely within Ireland.

Accessibility and hiring notes

If you need accommodations or assistance because of a disability, you can request support through the company’s provided form. If travel limitations or other reasons require a different arrangement, you should let the recruiter know during the hiring process. HubSpot is committed to providing alternative arrangements where needed.

Applicant notices

Massachusetts applicants: the use or requirement of a lie detector test as a condition of employment is prohibited under Massachusetts law, and violations may carry criminal and civil penalties.

Germany applicants: the posting references (m/f/d) and HubSpot’s Career Diversity page.

India applicants: the posting references HubSpot India’s equal opportunity policy.

About the company

HubSpot is an AI-powered customer platform that brings together software, integrations, and resources that help customers connect marketing, sales, and service. The company’s platform is designed to help businesses grow faster by staying focused on customers. HubSpot says its culture is built around bold action, customer obsession, fast learning, alignment, adaptation, and delivering with HEART. The company is headquartered in Cambridge, Massachusetts, and has employees and offices around the world.

Additional information

HubSpot may use AI to support screening or assessment during hiring, but final hiring decisions are always made by people. By applying, candidates agree that HubSpot may collect personal data for recruiting, organization planning, and related purposes, and may use CLEAR ID Verification during hiring to confirm identity and support a secure candidate experience. The posting also refers candidates to HubSpot’s Recruiting Privacy Notice for details on data processing and rights.

Reference: POS-32986.