Reservations Specialist

About the Role

RealNZ is seeking enthusiastic individuals to be part of a team dedicated to providing unforgettable experiences to guests from around the globe. In the role of Reservations Specialist, you will serve as the friendly and knowledgeable contact for both customers and trade partners, managing bookings for a variety of unique travel adventures.

Responsibilities

You will handle incoming calls and emails professionally and promptly, overseeing reservations with accuracy and promoting sales efforts while ensuring every guest interaction reflects the warm hospitality RealNZ is known for.

Required Experience and Skills

• Minimum of one year of experience managing reservations through online platforms, phone, and email within the tourism sector
• Familiarity with sales software such as FareHarbor
• Strong verbal and written communication abilities
• Good numerical skills
• Proficiency in computer applications, including Microsoft Teams, Word, Outlook, and Excel
• Demonstrated excellence in customer service

Employee Benefits

• Work in an organization committed to people, the environment, and regional preservation
• Enjoy exceptional staff discounts to share with friends on incredible RealNZ experiences like visiting Te Anau Glowworm Caves, cruising Milford and Doubtful Sound, dining at Walter Peak, and exploring Rakiura
• Medical insurance coverage included
• Complimentary ski and bike passes for Cardrona and Treble Cone

Additional Information

• Number of openings: 1
• Location: Queenstown, Otago, New Zealand
• Guaranteed minimum 60 hours of work per fortnight
• Permanent full-time position
• Hourly wage: $28.25 NZD

About RealNZ

RealNZ combines tourism and conservation, inspiring guests to appreciate and help protect New Zealand's natural treasures. With operations ranging from serene islands to majestic fiords and mountains, the company fosters a dynamic, diverse workplace culture that values authenticity, equity, and inclusion underpinned by cultural values of honesty and togetherness.