Revenue Management Systems Officer

Job Overview

The role of Product Specialist – Cargo Digital Systems focuses on supporting and advancing Etihad Cargo’s digital platforms and commercial system suite, with emphasis on the Cargo Booking Website, API connectivity, and internally built applications. This position entails collaboration with Product Owners, business stakeholders, digital teams, vendors, and developers to gather requirements, define system enhancements, manage deliveries, execute testing, and facilitate continuous improvements.

Core Responsibilities

• Manage prioritization and coordination of bug fixes, feature improvements, and release deployments across Cargo systems alongside digital and cargo teams.
• Contribute substantially to the functioning and upgrades of digital platforms, including feature enhancements for Etihad Cargo’s Booking Website and multiple integrations with external systems.
• Gather and document detailed business needs from various departments such as Commercial, Revenue Management, Pricing, Sales, and Operations.
• Translate business requirements into clear user stories, acceptance criteria, functional documents, and process flows.
• Facilitate Agile development ceremonies including backlog refinement, planning, demos, and retrospectives.
• Coordinate with internal development, vendor partners, and technical teams to ensure clarity on priorities and requirements.
• Conduct rigorous User Acceptance Testing and regression testing, track and assist in resolving defects through coordination.
• Analyze product usage and operational KPIs to identify enhancements and contribute to user experience improvements with efficient workflow designs.
• Support lightweight technical tasks such as data analysis, API testing, configuration checks, and basic automation scripting.
• Maintain comprehensive documentation including release notes, test cases, process guides, and knowledge base articles.
• Ensure all solutions align with Etihad’s standards on security, governance, and system reliability.

Candidate Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Analytics, or related fields.
• At least 3 years of experience in product analysis, digital platform management, system support, or related business systems preferably within cargo, aviation, logistics, or e-commerce sectors.
• Proficient knowledge of Agile frameworks such as Scrum or SAFe.
• Familiarity with web and digital technologies like JavaScript, React, APIs, and JSON is preferred.
• Experience with digital platforms, customer portals, or API integrations is advantageous.
• Skilled in User Acceptance Testing, defect management, and coordinating software releases.
• Basic understanding of tools/technologies such as SQL, Python, Power BI, and automation tools is beneficial.
• Excellent analytical, problem-solving, communication, and stakeholder engagement skills.
• Adept at working collaboratively between technical and business teams.

Additional Information

Etihad Airways is a pioneering force in global aviation, based in Abu Dhabi, aiming to expand its fleet, network, and workforce as part of its “Journey 2030” vision. Candidates joining will experience a global workplace with unique opportunities to impact the future of air transport.

Recruitment Notice: Beware of fraudulent recruitment offers posing as representatives of Etihad. Official hiring processes never require personal financial information or payments at any stage. Formal interviews will be conducted face-to-face or virtually before an offer.