Manager – Partner Product

About talabat

Founded in Kuwait in 2004, talabat stands as a premier on-demand food and Q-commerce platform serving eight regional countries. Our deep local knowledge enables us to address community needs effectively, leveraging cutting-edge technology to streamline daily lives for customers, optimize restaurant and shop operations, and provide consistent income opportunities for our delivery riders. With a workforce exceeding 6,000, talabat fosters a high-performance culture that champions engagement, talent growth, and positive impact.

Role Overview

The Manager – Partner Product plays a pivotal leadership role within the Central Digital Transformation team. This individual will be the sole owner responsible for the development, enhancement, and assessment of all Partner-facing products and digital workflows. The key objective is to increase the self-service engagement of Food and Local Shop partners, thereby freeing Account Managers from manual tasks.

The role demands the full lifecycle ownership of product solutions focused on automating manual interactions and improving the capabilities of the partner portal, empowering partners to effectively manage and expand their businesses independently.

Leadership Principles

• Own It: Be accountable for team results and operational standards.
• Deep Dive: Encourage a problem-solving culture using diverse data insights.
• Deliver Value Fast: Foster urgency and prioritize impactful outcomes swiftly.
• Bring Good Vibes: Cultivate optimism and resilience to overcome challenges.
• Raise the Bar: Set ambitious goals and drive high team performance through coaching and continuous feedback.
• Stay Humble: Embrace mistakes and inclusivity to innovate and challenge norms.

Key Responsibilities

• Self-Service Ratio Growth: Collaborate with the central Product team to suggest and implement upgrades that enhance partner self-service capabilities.
• Account Manager Efficiency: Identify technical improvements in digital processes like order cancellations, refunds, and disputes to minimize direct manual interventions.
• Partner Portal Enhancement: Lead efforts to maintain the Partner Portal as the primary user-friendly hub for partners to independently manage their businesses.
• Feature Adoption: Support introducing new products and features aimed at boosting operational efficiency within the MENA region.
• Product Metrics Ownership: Manage crucial indicators such as the Self-Service Ratio to reflect a seamless partner experience.
• Performance Monitoring: Track product usage and performance across countries, delivering comprehensive reports with actionable insights to leadership.
• Data-Driven Planning: Utilize data insights to guide scalable automation projects, providing thought leadership within the Partner Growth domain.
• Team Leadership: Develop a high-performing team via consistent coaching, feedback, and resource management including budget oversight.
• Cross-Functional Coordination: Facilitate alignment across regional sales, global, and internal teams to ensure cohesive progress on the product roadmap.

Required Qualifications

• Over 7 years of experience in program or project management roles.
• Prior exposure to ecommerce, food technology, or consulting sectors is strongly desired.
• Demonstrated ability to lead program strategies end-to-end and communicate outcomes to senior executives.
• Proficient with data visualization tools including Tableau, Data Studio, and Looker.
• Strong familiarity with CRM systems, particularly Salesforce.
• Expertise in product management methodologies with a proven track record of timely project delivery and structured documentation.