Account Manager

About the Company

Talabat is part of Delivery Hero Group, a global local-delivery platform operating in about 65 countries. The parent company is based in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and belongs to the MDAX index.

Role Overview

As an Account Manager, you will own relationships with restaurant and vendor partners, act as their primary contact, and help them improve their performance on the platform. The role is focused on partner growth, satisfaction, and ongoing account health.

Key Responsibilities

• Develop durable, trust-based relationships with current restaurant and vendor partners.
• Keep partner satisfaction and retention high through regular communication, responsive support, and dependable service.
• Act as a trusted business advisor by sharing insights that help partners grow on the platform.
• Review sales, operational, and engagement data to spot opportunities in menu performance, pricing, promotions, and delivery operations.
• Translate performance numbers into practical recommendations that improve revenue and efficiency.
• Hold recurring business reviews to align on results, opportunities, and future growth plans.
• Find new expansion opportunities within the account portfolio, including upselling services and proposing cross-promotions.
• Help partners improve platform content such as menu structure, images, and delivery times to increase customer engagement and conversion.
• Recommend and coordinate promotional campaigns and marketing activities that increase order volume.
• Work closely with Marketing, Logistics, and Operations teams to respond to partner needs and resolve issues quickly.
• Support smooth onboarding, campaign rollout, and issue handling for assigned accounts.
• Negotiate and renew commercial agreements while maintaining a balanced and strategic partnership.
• Ensure partners follow service-level commitments and maintain operational standards, including delivery quality and availability.

Requirements

• At least 2 years of experience in Account Management, Sales, or Partner Success; experience in food tech, FMCG, or e-commerce is an advantage.
• Strong analytical ability with confidence using data dashboards and Excel or Google Sheets to study performance and generate insights.
• Excellent communication, negotiation, and relationship-building skills.
• A customer-first mindset with a strong focus on creating value for partners.
• Self-driven and able to work independently in a fast-moving environment.
• Arabic fluency is mandatory.

Additional Information

This position is based in Doha, Qatar and is a full-time, onsite role.