Lead - Travel Services

About the Role

The Lead for Travel & Hotel Accommodation services is responsible for ensuring smooth, cost-effective, and compliant support for employee travel needs. This role plays a pivotal part in maintaining the organization's standards for service delivery while fostering efficiency and budget adherence.

Core Responsibilities

• Collaborate with the Head of Ahmedabad to understand and address requirements for hard services including MEP maintenance, inventory and infrastructure management, and space utilization.
• Prepare and manage the budget for Hard Services in alignment with organizational cost efficiency guidelines.
• Develop and communicate operational procedures and service delivery frameworks tailored to individual facility needs.
• Assess MEP service needs to support future operations and devise business continuity plans to guarantee operational resilience.
• Implement standard operating procedures and engineering guidelines focused on electromechanical service management.
• Prepare and regularly review scopes of work for AMCs to maximize benefits and manage life cycle planning for electromechanical equipment.
• Plan and execute maintenance and upgrades for facilities' systems, including HVAC, plumbing, lighting, and structural upkeep, ensuring minimal disruption.
• Conduct service inspections, maintenance scheduling, snag management, and compliance tracking related to safety and statutory requirements.
• Oversee a broad array of mechanical, electrical, instrumentation, and plumbing services at various sites, ensuring operational efficiency and safety.
• Design mechanical service plans and coordinate with engineering teams for timely support and maintenance.
• Lead training initiatives to keep teams abreast of industry standards, market practices, and technical knowledge.
• Monitor service delivery KPIs, analyze audit results, lead root cause analysis, and implement corrective action to improve service effectiveness.
• Champion new building and infrastructure projects through conceptualization, design collaboration with architects and engineers, and monitoring execution.
• Manage grievance redressal mechanisms for hard services and resolve escalations to maintain high employee satisfaction.
• Ensure collaboration with related departments such as Fire, Security, Telecom, and IT for integrated service support.
• Maintain adherence to admin governance and policy frameworks, including compliance and audit action plans.
• Handle vendor relationships, negotiations, contract management, and ensure service-level agreement (SLA) compliance.
• Drive technology adoption and automation opportunities within hard services to enhance operational efficiency.
• Maintain asset databases and manage contractual manpower through effective rostering and supervision.
• Develop a performance-focused team culture with goal setting, performance reviews, and learning opportunities.
• Engage with internal and external stakeholders to continually update and validate hard services delivery plans and foster strategic partnerships.
• Lead implementation of business plans, budget creation and compliance, cost optimization, and process improvements to ensure service excellence.

Skills and Expertise Required

• Strong knowledge and experience in electromechanical and MEP systems management.
• Expertise in facility management processes including maintenance planning, snag management, and resource allocation.
• Budgeting and financial oversight experience within facility or service operations.
• Vendor management and contract negotiation capabilities.
• Project planning, design coordination, and infrastructure development oversight.
• Compliance handling for statutory, health, safety, and environmental requirements.
• Technical training program development and team leadership skills.
• Root cause analysis and operational audit proficiency.

Additional Details

The role requires close coordination with multiple departments and external parties, adherence to corporate governance standards, and proactive management of service disputes. It emphasizes continuous improvement, cost-effective strategies, and high levels of employee service satisfaction. This position is based onsite in Ahmedabad, India.