Inside Sales Renewal Specialist - German Speaking

Overview

We are seeking an ambitious Inside Sales Renewal Specialist fluent in German and English to join a leading global technology company based in Dublin, focusing on AI and SaaS industries. This role emphasizes building strong customer relationships, managing renewals, and driving account growth within a collaborative and high-achieving team environment.

Key Responsibilities

• Oversee the entire renewal lifecycle for existing clients through proactive outbound communication.
• Develop trusted partnerships with customers by understanding their specific business requirements.
• Identify upselling and cross-selling opportunities to enhance account value.
• Minimize customer churn by delivering excellent service and promptly addressing issues.
• Utilize Salesforce or similar CRM tools to manage sales pipelines and forecast renewals.
• Monitor key performance indicators such as renewal rates, revenue expansion, and retention.
• Provide insights and feedback from customer interactions to internal teams for continuous improvement.
• Stay informed on evolving product features, pricing models, and market developments.
• Keep accurate records of sales activities and CRM data.
• Engage with a motivated sales team, fostering a culture of success and collaboration.

Candidate Profile

• At least one year of experience in inside sales, telesales, business development, renewals, or account management roles.
• Exceptional fluency in both German and English.
• Skilled communicator with a passion for nurturing long-term client relationships.
• Commercially astute with an ability to spot and develop sales opportunities.
• Highly self-driven, goal-oriented, and committed to surpassing key performance objectives.
• Prior exposure to SaaS, software, cloud technologies, or digital solutions is a significant plus.
• Experience with Salesforce or other CRM platforms advantageous.
• Knowledge of sales methodologies like BANT is beneficial.

What We Offer

• Opportunity to be part of a globally recognized company leading advancements in AI.
• Established customer base with no requirement for cold calling.
• Competitive compensation package including a rewarding bonus system.
• Comprehensive onboarding, sales training, and ongoing professional development.
• Clear career progression paths in an international setting.
• Inclusive, supportive, and high-performance team culture.
• Experience in one of the fastest-expanding segments of the technology sector.