Field Monitoring Installation Officer - Electronic Monitoring (Remote, Dundee)

About the Role

Join a dedicated team within the Criminal Justice sector working for over two decades to manage the Electronic Monitoring contract on behalf of the Scottish Government. This permanent, full-time position based remotely in Dundee and surrounding areas offers an opportunity to contribute meaningful work within a supportive environment.

Key Responsibilities

• Install, investigate alerts, and decommission electronic monitoring equipment for curfew orders in assigned areas following company procedures and contract terms.
• Provide support and guidance to individuals during their curfew periods.
• Report incidents and non-compliance promptly to relevant agencies.
• Ensure timely processing of incidents and violations to meet service level agreements.
• Escalate significant incidents to the Monitoring Centre according to protocols.
• Foster and maintain professional relationships with internal teams and external customers using pro-social modeling principles.
• Uphold the company’s values and brand reputation consistently.
• Accurately document all contacts and interactions with clients and colleagues.

Candidate Profile

• Excellent interpersonal and communication skills to engage effectively with diverse individuals.
• Ability to remain calm and confident under pressure while making informed decisions.
• Strong organizational and time management skills to prioritize workload efficiently.
• Adaptable with a flexible working style suited to evening shifts.
• A non-judgmental approach and commitment to delivering outstanding customer service.
• Valid full UK driving license essential.

Working Hours and Location

Working primarily a backshift schedule from 17:00 to 00:30, Tuesday through Saturday, to align with client curfews. The position is home-based in Dundee with travel across Scotland required during shifts. Training will be conducted in Glasgow, and you will be provided with a company vehicle, fuel card, mobile phone, and tablet for your duties.

Compensation and Benefits

• Competitive salary of £14.72 per hour or £26,860.29 annually for a 35-hour workweek.
• Access to company pension scheme and life assurance.
• Generous holiday entitlement of 5.6 weeks per year.
• Staff discounts including participation in Perks at Work program.

Additional Information

Applicants must be aged 18 or over and able to pass Disclosure Scotland background checks prior to employment, with all vetting costs covered by the company. This position does not sponsor visas; candidates must have the right to work in the UK and reside within a reasonable commuting distance as relocation assistance is not provided. Allied Universal, having acquired G4S, operates globally and provides integrated security services with a strong local presence.