Director, Project Management Office

Role overview

Medical Mutual is seeking a Director to lead its Project Management Office (PMO) from the Brooklyn, OH office. This position follows a hybrid-remote setup, with four scheduled in-office days each week.

About Medical Mutual

Established in 1934, Medical Mutual is Ohio’s oldest and one of its largest health insurance organizations. The company serves more than 1.2 million members with health, life, disability, dental, vision, and indemnity coverage, along with fully insured and self-funded group plans, stop loss, Medicare Advantage, Medicare Supplement, and individual products.

What this role does

The PMO Director is accountable for guiding strategic initiatives from prioritization through delivery so they create measurable business impact. The role shapes project management standards, processes, and policies so they support corporate strategy and business goals. It also involves working with enterprise leaders, governance groups, and other stakeholders to identify opportunities, evaluate and sequence projects, and manage the organization’s project portfolio and reporting. The leader will oversee a team of project management professionals and partner with business units and cross-functional groups to ensure objectives are achieved.

Responsibilities

• Set and refine PMO standards, policies, and program/project management practices that align with company strategy and objectives, including measurement methods, tools, scorecards, and surveys.
• Track project progress and share status updates with stakeholders, while helping clear obstacles that could delay execution.
• Recruit, guide, coach, train, and develop team members, including ongoing development, performance reviews, and employee management.
• Work with internal teams to plan, scope, and run initiatives focused on strong client outcomes, operational efficiency, cost control, process improvement, and practical use of AI and other new technologies.
• Create executive-ready briefing materials and supporting analytics to inform leadership decisions.
• Strengthen working relationships across departments, locations, and geographies.
• Carry out additional duties as assigned.

Qualifications

Candidates should bring deep project management expertise, strong leadership capability, and the ability to work effectively with business partners and cross-functional teams. A solid understanding of project management methods and tools is essential.

Education and experience

• A bachelor’s degree is required, ideally in a business-related discipline; an MBA is preferred.
• At least 10 years of experience in project management or a related area is required, with preference for 5 years of progressive leadership experience.
• Five years of experience in the health insurance industry is preferred.

Certification

• A Project Management Professional (PMP) credential, or a similar certification, is preferred.

Technical and leadership strengths

• Advanced knowledge of project management methodologies and project management software.
• Strong organizational and analytical abilities.
• Proven collaboration and leadership skills.

Benefits and workplace perks

• Equipment needed for the role is provided, including a laptop, monitors, keyboard, mouse, and headset.
• Access to on-site fitness centers at many locations, or gym reimbursement where a Medical Mutual facility is not available.
• On-site cafeteria at the Brooklyn, OH headquarters serving hot breakfast and lunch.
• Discounts at various local businesses and partners.
• Opportunities to earn cash rewards for shopping with customers.
• Business-casual dress code, including jeans.
• Employee bonus program.
• 401(k) plan with company match up to 4% plus an additional company contribution.
• Health Savings Account with company matching contribution.
• Medical, dental, vision, life, and disability insurance coverage.
• Employee Assistance Program with counseling, coaching, self-help resources, and work/life support.
• Company holidays and up to 16 PTO days in the first year, with the option to carry over unused PTO.
• Parental leave available after 120 days of service for eligible employees becoming parents through maternity, paternity, or adoption.
• Career development programs and classes.
• Mentoring and coaching for career growth.
• Tuition reimbursement up to $5,250 per year, matching the IRS limit.
• A welcoming, diverse, and inclusive culture supported by Business Resource Groups.

Additional information

Medical Mutual employees must submit applications through MySource. The company is a mutual organization owned by policyholders rather than stockholders, and it focuses on serving customers and communities rather than paying dividends to investors.

Medical Mutual maintains a drug-free workplace and conducts pre-employment substance abuse and nicotine testing.